Hyper-V GEN 1 VM fails to boot when the boot disk is not Disk 0
SUMMARY Steps to resolve an issue where a Hyper-V GEN 1 VM would fail to boot when the boot disk was not Disk 0. ISSUE A Hyper-V GEN 1 VM fails to boot when the boot disk is not Disk 0. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
I can only see the last five or seven days of backups in the Recover tab
ISSUE I can only see the last five or seven days of backups in the Recover tab. Is this a retention problem? RESOLUTION Use the FILTER BACKUPS settings (on the right of the Recover page) to change the value in the From field to a time that is further in the past. You can also uncheck the Successful option to see any failed…
RECOVER page does not list the Backup Copies in Backup Catalog
SUMMARY Why does the RECOVER page does not list the Backup Copies in Backup Catalog when using 10.1 or newer? ISSUE We have three source appliances which are all configured to copy backups to one offsite-appliance. Recently all four appliances have been updated to 10.1.1-3. Previously we were able to see all backup-copies…
Entire Folders Missing From Backups
ISSUE You choose to restore items from a Client Agent based File Level backup and you find that there are entire folders that are missing from the backup. RESOLUTION You must add the Local System account (also known as NT Authority\System) to the folders that are missing. Once this has been done and verified, run 1-Time…
Windows Instant Recovery Halted
SUMMARY Windows Instant Recovery Halted ISSUE Purpose Windows Instant Recovery is in a Halted State Description You receive a report or check the status of Windows Instant Recovery (WIR) and note a client is in a halted state. Cause There can be numerous causes for a WIR to enter a halted state. The most common are lack of…
Restoring VMware Templates
ISSUE Details Once a template has been backed up, it can be restored as a template or as a new virtual machine depending on which UI you are using. If you restore a template backup as a virtual machine, Unitrends creates a new virtual machine from the template and restores it to the ESX server that you select during the…
How to Restore a VMware Backup in Unitrends Backup in 9.x, 10.x (HTML5)
SUMMARY How to restore a VMware backup with Unitrends Backup 9.0 ISSUE In this 4 minute video, we demonstrate how to restore a VMware backup from the Unitrends 9.0 interface.
How to Use a Unitrends Integrated Bare Metal Recover (iBMR)
SUMMARY How to use the Windows iBMR console to handle physical server recoveries as well as physical to virtual or virtual to physical server restores.Restore a server from a full (or master), differential or incremental backup taken with the Unitrends Windows agent. Now called Unified Bare Metal. ISSUE This is a…
Cannot Confirm Client after Bare Metal Restore
SUMMARY This article explains why after a bare metal restore, the client can ping the DPU and the DPU can ping the client but the DPU cannot confirm the client. ISSUE The Bare Metal restore completes successfully but you can’t do a file level restore and the DPU can’t confirm the client because the Unitrends Agent will not…
Can I restore my OEM system to alternate hardware or to a virtual machine with Unitrends?
SUMMARY Customers ask often about limitations of OEM installations and the implications on recovery. ISSUE You have a Windows system deployed with an OEM license key and want to know what recovery options you might have with Unitrends. RESOLUTION Microsoft issued OEM keys can exclusively be recovered back to the original…