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What is required to perform an image-based bare metal restore?
SUMMARY This article gives details about the requirements to perform a successful image-based bare metal restore of a systems boot volume. ISSUE In order to perform a BareMetal restore it may be necessary for you to provide a mass storage driver and/or a network driver. Unitrends Support Service may assist you with driver…
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iSeries: Restore Succeeds but RSTUSRPRF Fails
SUMMARY iSeries: Restore Succeeds but RSTUSRPRF Fails ISSUE Purpose To explain why you may see the RSTUSRPRF command failed message in the iSeries restore log after a successful restore. Description On a successful restore you may notice the following error in the restore log: [21:51:04] [T00] backupFTP[ftp.c,1993]:…
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Backing up Virtual Machines in ESXi 6.0.x with Changed Block Tracking enabled returns incorrect changed sectors
SUMMARY VMware has announced a bug related to ESXi 6.0.x whereby backing up a changed block tracking enabled virtual machine in ESXi 6.0.x returns incorrect changed sectors. ISSUE The Issue: Virtual machine backups utilizing Changed Block Tracking (CBT) in ESXi 6.0 may experience the following symptoms: * The CBT API call…
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"Failed to update VM properties", "host already exists" general errors after Upgrade/Restore of vCenter or deploying a new vCenter - unable to update
SUMMARY When you upgrade, replace, or deploy a new vCenter or modify it in such a way that the UUID or Instance ID changes and the changed information is not transmitted to Unitrends, a disassociation occurs. ISSUE When you upgrade or deploy a new vCenter or modify it in such a way that the UUID or Instance ID changes,…
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Mac and Windows recovery jobs may fail to queue when recovering to a directory containing spaces
SUMMARY Mac and Windows recovery jobs may fail to queue when recovering to a directory containing spaces. ISSUE Mac and Windows recovery jobs may fail to queue when recovering to a directory containing spaces. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
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Kroll was Unable to display the archive mailbox
ISSUE When attempting to restore an Archive mailbox using Kroll, you receive the following error. "Unable to display the archive mailbox. you don't have access to view this mailbox because the agent for archive mailboxes is not active." This applies to Kroll mailbox limited/capped licenses on Kroll v7.3. RESOLUTION An…
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In the case of a disk rotation scheme, fulls may not be imported from the same media as the rest of the backup group
SUMMARY In the case of a disk rotation scheme, fulls may not be imported from the same media as the rest of the backup group. ISSUE In the case of a disk rotation scheme, fulls may not be imported from the same media as the rest of the backup group. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3…
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Backups giving warnings for BCD and BCD.log
SUMMARY BP: Skipped because failed to read the attributes of the file. The process cannot access the file because it is being used by another process. (32) ISSUE You may see the following warnings during backups: //?/Volume{25c407c5-0775-11e3-93e8-806e6f6e6963}/Boot/BCD BP: Skipped because failed to read the attributes of…
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Volume Shadow Copy Service Errors
SUMMARY How to find the cause of common VSS errors. ISSUE Windows Client is showing Volume Shadow Copy Service (VSS) errors. See this KB for examples of specific VSS errors. RESOLUTION In order to fix Volume Shadow Copy Service (VSS) errors in your system, and before you dive into the details, you need to know exactly what…
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Exchange Incremental Fail (are you using Circular Logging?)
ISSUE You are encountering failures with Exchange Full/Differential/Incremental backups. The Full, might be successful, but the Incremental fail. If you search the Status Logs of the backup, you find the following error: ----- Summary Messages ----- Exchange backup failed because circular logging is enabled ----- End…