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MAPI subsystem error creating PST via Outlook 2016 on Kroll Ontrack
ISSUE When you perform a restore with Kroll OnTrack PowerControls for Exchange using Outlook 2016 with some releases of Kroll, you get an error referencing the MAPI subsystem not being available. RESOLUTION Kroll Ontrack PowerControls 9.x requires a compatible version of Outlook installed along with the latest service pack…
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How to Restore Items using Kroll (OnTrack Power Tools) from Your Exchange Backups
ISSUE Learn how to perform Microsoft Exchange item-level restores with Kroll (OnTrack Power Tools)from your Exchange database backups with Unitrends.
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WIR / Replica: I have a Virtual Failover Client that I just put in Audit mode. Why do I not see a Network Interface? Are drivers missing?
SUMMARY Windows Instant Recovery VFC ISSUE Windows Instant recovery: We created windows instant recovery for windows 2008 R2 server on unitrends device. The restore is completed and is in Audit mode. We logged in to the client running on unitrends device. The problem is no network adapter is shown under network…
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The static IP address of a WIR VM can not be viewed under the Details tab
SUMMARY Steps to resolve an issue where the static IP address of a WIR VM could not be viewed under the Details tab. ISSUE The static IP address of a WIR VM can not be viewed under the Details tab. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in Unitrends release 9.0.x.
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"BOOTMGR missing" or "Operating system not found" after Windows Server 2008, 2012 Bare Metal restore
SUMMARY "BOOTMGR missing" or "Operating system not found" after Windows Server 2008, 2012 Bare Metal restore ISSUE Purpose This article addresses how to resolve a “BOOTMGR missing”error following a Bare Metal restore of a Windows 2008 server. Applies To Windows Server 2008 Symptoms / Description When a system will not boot…
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Recovery of a VM to its original location would fail if the VM was created in the Windows default location
SUMMARY Recovery of a VM to its original location would fail if the VM was created in the Windows default location. ISSUE Recovery of a VM to its original location would fail if the VM was created in the Windows default location (C:\ProgramData\Microsoft\Windows\Hyper-V). RESOLUTION To resolve this issue upgrade your…
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Folder is too large to be fully expanded, so only the first 200 elements are displayed.
SUMMARY When using agent-based backups, a browser limitation prevents more than 200 files or folders from being displayed. ISSUE When browsing folders containing more than 200 files or folders, the following information message is displayed: The folder <folder name> is too large to be fully expanded, so only the first 200…
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No network device found when performing bare metal recovery
SUMMARY This article explains how to resolve the "no network device found" error seen when performing a bare metal recovery. ISSUE The "no network device found" error occurs when the operating system cannot detect a network adapter. If you see this error, verify that the machine you are recovering to has a wired network…
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Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid
ISSUE Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid RESOLUTION * Open your registry editor in Administrative mode * Navigate to this registry key * HKey_Local_Machine\Software\Microsoft\Windows NT\CurrentVersion\ProfileList * Expand and local to the subtree and look for a registry…
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Failure to back up hard links may cause certain Windows applications to fail following bare metal recovery or Windows replica restore
SUMMARY Failure to back up hard links on Windows 10 or Server 2016 may cause certain Windows applications to fail following bare metal recovery or Windows replica restore. ISSUE Previous versions of the Unitrends Windows agent could fail to properly back up hard links on Windows 10 or Server 2016 systems. This could cause…