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uBMR Step 2 failed: Form that is already visible cannot be displayed as a modal dialog box ... The wizard will now close
ISSUE Internal: Tried last 2 versions of the winbm.iso, after successfully booting from it and wizard launching if fails at step 2 of 4: "Select source for restore". After entering the UEB IP address and providing credentials wizard fails with an error message: " ... Form that is already visible cannot be displayed as a…
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Linux file-level recovery fails with the error message: "ctar: will not extract because...Operation not permittedrw"
SUMMARY Linux file-level recovery fails with the error message: "ctar: will not extract because...Operation not permittedrw" ISSUE The error message: "ctar: will not extract because...Operation not permittedrw" may appear when attempting to recover files from a Linux backup tp a Linux target location. Though the job is…
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Hyper-V file-level recovery may fail with fusectar errors when random access mode is enabled
SUMMARY Hyper-V file-level recovery may fail with fusectar errors when random access mode is enabled. ISSUE This issue is associated with the following symptoms: The recovery object is successfully created, but attempts to recover files result in an unsuccessful restore job that cannot be canceled. The error message "In…
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Windows replicas of GPT-partitioned assets may fail to complete restore jobs
SUMMARY Windows replicas of GPT-partitioned assets may fail to complete restore jobs. ISSUE Windows replicas of GPT-partitioned Windows 2010, 2012r2, or 2016 assets may fail to complete restore jobs. Rather than an explicitly indicated failure, this issue manifests as a hung restore job that never completes. In addition to…
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Application consistent VMware backup does not quiesce VSS writers or perform a VSS snapshot
SUMMARY Successful application consistent VMware backup causes significant interruption to the VM guest during snapshot operations and/or contains inconsistent application data. ISSUE The Microsoft Volume Shadow Service (VSS) within the Windows VM attempts to do perform a Volume Shadow Copy, but is unable to read the disk…
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Protecting iSeries AS/400: Protecting iSeries AS/400: Backing up licensed internal code and certain system libraries
SUMMARY How to protect the iSeries AS/400 licensed internal code and certain system libraries ISSUE System software cannot backup all iSeries data, such as licensed internal code and certain system libraries. Therefore, the iSeries software is not intended to perform as a bare metal product and cannot recover a system to…
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How to move a UB virtual appliance to a different host
SUMMARY Steps on how to move a Unitrends Backup virtual appliance from one ESXi host to a new host ISSUE The UB appliance needs to be moved to a new host. RESOLUTION The database of the appliance needs to be gracefully stopped during the procedure and the VM needs to be live during the entire process. DO NOT shutdown the…
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[Animated Tutorial] How to Test a VM Backup
SUMMARY Animated steps for testing a VM backup ISSUE Follow these steps to restore a VM in audit mode for testing purposes. For more information regarding Recovering Host-level Backups, see the Administrator Guide. RESOLUTION TASKS * Navigate to Recover > Backup Catalog * * Locate and select the recovery point you wish to…
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Kroll Ontrack Recovery for SharePoint
SUMMARY Kroll Ontrack Recovery for SharePoint and Exchange ISSUE ONTRACK® POWERCONTROLS™ FOR MICROSOFT SHAREPOINT ENVIRONMENTS Work with your existing SharePoint database (MDF, NDF, and LDF) to restore select content directly to your SharePoint target or to a different SharePoint server. Please see Ontrack's documentation…
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Mount errors when doing stateless recovery on a Xen UB
SUMMARY When a storage disk with backup data from one appliance is added to another appliance mount issues occur when required permissions do not exist ISSUE When initiating a stateless recovery for your Xen UB, the new Xen UB recovery target shows mount errors in the UI when trying to add the virtual disk of the recovery…