/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

Backup Recovery

Recovery

Duplicate data copy access jobs may appear under the job manager tab
SUMMARY Duplicate data copy access jobs may appear under the job manager tab ISSUE Duplicate data copy access jobs may appear under the job manager tab. This issue is typically observed on managed appliances. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2.
Excludes for iSeries during restore
SUMMARY You must exclude certain system directories during data recovery to prevent system data from being overwritten. ISSUE By default we will restore system data to iSeries systems in EVERY restore, even when only selective files are to be restored. To avoid overwriting this data, when performing an iSeries restore, it…
The WinPE environment may hang, resulting in Windows replica failure
SUMMARY The WinPE environment may hang, resulting in Windows replica failure. ISSUE The WinPE environment may hang, resulting in Windows replica failure. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later. CAUSE This issue is caused by an infinite loop condition that occurs when a Windows…
Appliance UI is blank following DR from a cold backup copy
SUMMARY Appliance UI is blank following DR from a cold backup copy. ISSUE When performing a DR, insufficient space on the target appliance may cause the database to fail to start. If this issue occurs, a blank screen is observed when attempting to log in to the newly recovered appliance. RESOLUTION There are two ways to…
Cannot perform file-level recovery of a Windows VM that uses dynamic disks
SUMMARY Cannot perform file-level recovery of a Windows VM that uses dynamic disks ISSUE PurposeResolve issues with file-level recovery of a Windows virtual machine that uses dynamic disks. Description When you perform a file-level recovery of a Windows virtual machine using iSCSI, the iSCSI disk cannot be brought online…
Restored VMware Mac OS X Virtual Machine is not Booting Up
SUMMARY Restored VMware Mac OS X Virtual Machine is not Booting Up ISSUE Purpose To let customers know that a Restored Mac OS X VMware Virtual Machine (VM) may not boot up correctly or may boot infinitely. Description A VMware VM running Mac OS X guest was Backed up from an ESX Server using Unitrends’ vprotect mechanism…
File level recovery fails due to an extensive chain of backups
SUMMARY Steps to resolve an issue where a file level recovery was failing because of an extensive chain of backups. ISSUE File level recovery fails due to an extensive chain of backups. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
Restore server from a master or full backup using Windows Integrated Bare Metal
SUMMARY Perform a P2V restore from a master/full, incremental or differential Windows agent backup. ISSUE Perform a Restore of a Physical machine, or VM that is being backed up with an agent, using Windows Integrate Bare Metal Restore. RESOLUTION * Navigate to the UNC path of the unitrends device, and the the…
SQL restore "Failed to create database and attach files"
SUMMARY SQL restore "Failed to create database and attach files" ISSUE When restoring a SQL backup, especially a full to an alternate location, the restore fails with: ----- Error Messages -----Unable to complete restore: Failed to create database and attach files.Unable to complete restore: Failed to create database and…
Jobs manager fails to load
SUMMARY The job manager fails to load in the UI. ISSUE When trying to load the Job Manager in the UI, the following error is displayed: A communication error occurred, and no response was received from the appliance.This may be caused by a problem with the appliance or browser. Ensure that the appliance is running and…