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Troubleshooting speed and throughput issues on a SonicWall firewall
ISSUE: Throughput testing of a connection through a SonicWall firewall does not yield expected results as compared to testing without the SonicWall firewall. CAUSE: Possible CPU/memory overutilization and/or security feature overhead significantly impacting performance. RESOLUTION: Adjust Maximum Security and Performance…
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Import from Cloud and Restore files to a NAS
Sections: Adding NAS CIFS or NFS Target Perform Import to Source Perform Restores Add NAS CIFS or NFS target * Select Configure > Protected Assets. * Click Add > NAS. * Enter the NAS Name. The name cannot contain spaces. * Select the Appliance that will protect this asset. * Enter the NAS IP address or resolvable hostname.…
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Rapid Seed for Backup Copy Target Appliances
DESCRIPTION The Unitrends rapid seed process allows you to easily transfer large volumes of data to your off-site backup copy target. The rapid seed process uses either a Unitrends NAS device or a directly attached drive as a vehicle to move data between appliances. Rapid seeding is supported by Unitrends Recovery Series…
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How to change the time of the Backup Copy Activity Report
SUMMARY Change Backup Copy Report scheduled email time ISSUE You need the Backup Copy Activity report to send out at a different time. RESOLUTION 1. Use an SSH client such as PuTTY to access the Unitrends system at the command line level. Note: Ensure you have the OS password to access the Unitrends system’s command line.…
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Do not manipulate the CloudHook filesystem at the provider.
SUMMARY The CloudHook feature writes a filesystem on the cloud provider bucket which can be corrupted by manual changes at the provider. ISSUE The CloudHook feature provides a filesystem written to various cloud storage providers (Amazon, Google, Rackspace, etc.) and the filesystem allows very large backup files to be…
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Secure network does not conform to standard VPN IP structure (*.*.(11-255).0)
SUMMARY Current secure network is set to 172.22.3.0 however following suspend and trying to reactivate we are getting an alert stating "Secure network does not conform to standard VPN IP structure (*.*.(11-255).0)" ISSUE Current secure network is set to 172.22.3.0 however following suspend and trying to reactivate we are…
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When editing the "Backup Copy Job" > Input "targets" cannot be an empty array.
ISSUE When attempting to re-save a Backup Copy Job, the following error is displayed RESOLUTION Steps: * Go to JOBS (page) > Job Manager (tab). * Select a Backup Copy job from the list and click on the Edit (button). * Add an item from the INVENTORY section on the left so it shows up in the JOB INVENTORY SETTINGS on the…
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Replication jobs do not show in Job Manager
ISSUE No Backup Copy Hot jobs are visible in the UI. RESOLUTION This issue is resolved in release v.10.4.3. Upgrade to 10.4.3 to prevent this issue from occuring. Determine if this issue is impacting your system by running this command: psql -c "select * from bp.replication_joborders where replication_joborder_id not in…
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Replication Phases
SUMMARY This article describes the four replication phases. ISSUE Each replication goes through several different phases before it is completed; the phases are Prepare, Replicate, Processing, Wait and Target Processing. The replication can also go through a phase of No Activity. You can view the progress of a replication…
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Hot Backup Copy (Replication) is slow
SUMMARY Steps to debug poor Hot Backup Copy (Replication) performance. ISSUE Replication is slow, but, pipe speed over the VPN conduit seems to be good. (VPN performance can be tested using iPerf or by copying large files through the conduit) After basic analysis no errors are found in logs, and database performance on the…