Why doesn't replication work on my newly deployed system?
SUMMARY This article explains why replication may not work on a newly deployed UEB. ISSUE After deploying a new Unitrends system, it must be registered and licensed before replication can occur. So even if you've configured two UEBs, one as a local backup system and one as a replication target, and you've configured your…
HTTPS communication with <TargetAppliance> failed: Peer certificate cannot be authenticated with known CA certificates: Error when using Sophos Firewall appliances
SUMMARY When adding a Hot Copy Replication target to a source you may get a "HTTPS communication with failed: Peer certificate cannot be authenticated with known CA certificates" error when using Sophos Firewall appliances ISSUE When adding a target to a source appliance if you get the error "HTTPS communication with…
[Animated Tutorial] How to Change Bandwidth for Hot Backup Copy
SUMMARY Steps to adjust the total available bandwidth and set bandwidth schedules for hot backup copy operations ISSUE Bandwidth needs change throughout the day or week, the steps below provide the process to set that scheduled bandwidth as needed RESOLUTION TASKS 1. Navigate to Configure > Appliances 2. Navigate to the…
Which Firewall Ports are Used by the Unitrends Appliance?
SUMMARY Detail about which ports are used for Client to Appliance communications, Source to Target replication, and internal management of the Unitrends Appliance/UEB. ISSUE * What firewall ports are used by Unitrends Support to support your Recovery Series Appliance or UEB, Client to Appliance communications, Source to…
No More Space on Hot Copy (Replication) Target and copy processes are backlogged
SUMMARY Discuss solutions to “No More Space” issues when replication or vaulting issues are impacting D2D purging routines. ISSUE For more information on "Out of Space" conditions on a unit that processes backups, see Error: No more space on device. This article discusses issues that may effect RESOLUTION Ensure you are on…
UI warnings about the consequences of removing copied VMware assets may be insufficient
SUMMARY UI warnings about the consequences of removing copied VMware assets may be insufficient. ISSUE When a copied VMware host is removed, all copied VMware hosts and their backup copies are deleted. The UI may not provide sufficient warning of this outcome. RESOLUTION To resolve this issue, upgrade your appliance to…
Backup copies to Unitrends Cloud targets may experience multiple unsuccessful retries
SUMMARY Backup copies to Unitrends Cloud targets may experience multiple unsuccessful retries. ISSUE Backup copies to Unitrends Cloud targets may experience multiple unsuccessful retries, potentially resulting in an absence of recent recovery points. This issue is most commonly observed when multiple backup copy jobs run…
Backup Copy – Hot Targets tile displays incorrect information
SUMMARY Steps to resolve an issue where the Backup Copy – Hot Targets tile was displaying incorrect information. ISSUE The Backup Copy – Hot Targets tile displays incorrect information. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
The Seed Import finished, but nothing shows in UB Administrative Interface. Is it missing? Did it fail?
ISSUE The Seed Import finished, but nothing shows in UB Administrative Interface. Is it missing? Did it fail? RESOLUTION This is expected behavior of the Seed. Once the seed has completed, it is used as the baseline for new data for the Client selected in the Seed. Any new data that is related to the Client which is…
Replication Stuck in Prepare Phase
SUMMARY How to Restart/Reset Backup Copies ISSUE Backup Copies appear to be stuck or moving slowly. RESOLUTION How to Restart/Reset Backup Copies 1) Navigate to: Configure> Appliances > Edit > Backup Copies 2) then put a check in the box next to: Suspend Backup Copies from this appliance 3) then click : Save 4) Repeat Step…