Resolving duplicate Hot Backup Copy (Replication) source identities
SUMMARY Provides detailed debugging and troubleshooting information to resolve duplicate source appliance identities. ISSUE Unitrends receives the following trap message: “Replication target has multiple sources configured with the same identity” Or, User receives the following message when attempting to add a replication…
Replication Activity email report
SUMMARY Describes the Replication Activity email report. ISSUE Purpose Describe the Replication Activity email report. For more on reports, see Reports, Alerts and Monitoring in the Recovery-Series and UEB Administrator's Guide. Description The Replication Activity report that is sent by email closely resembles the…
Jobs page of appliances configured for cross-copy could be slow to load.
SUMMARY Jobs page of appliances configured for cross-copy could be slow to load. ISSUE Jobs page of appliances configured for cross-copy could be slow to load. RESOLUTION To resolve this issue, upgrade your appliance to version 10.1.1-3.
Version 9.1 CentOS 5 systems may experience database space issues.
SUMMARY Version 9.1 CentOS 5 systems may experience database space issues. ISSUE Version 9.1 CentOS 5 systems may experience database space issues. The user will not experience a distinct error message, but may notice that backups are stuck in the queue. RESOLUTION Resolved in 9.1.1 CAUSE Version 9.1 CentOS5 systems may…
Supported Backup Copy and Seeding Modes by Unitrends Appliance Platform
SUMMARY This article describes supported cold, hot, and seeding backup copy methods by Unitrends appliance platform. ISSUE Each Unitrends platform, which includes both Recovery Series physical appliances and Unitrends Backup hypervisor-hosted virtual appliances, supports a different array of cold backup copy technologies.…
How to connect an NFS share mount to Unitrends
ISSUE You attempt to add an NFS storage device to a Unitrends product, but keep getting errors during the process. RESOLUTION If you still can not get the Unitrends to attach the NFS mount, then the NFS authentication or path is the issue. Use the Linux Command Line Interface from the Unitrends system to prove this. Use…
Error: Unable to create final metadata. This backup copy will now retry.
SUMMARY Troubleshooting steps to resolve an issue with creating or sending final metadata. ISSUE The final metadata for the backup, also know as HaCTAR, did not build correctly or was not successfully sent to the target. The following error message is displayed: sds_stats message: Failed: Unable to create final metadata.…
TCPDUMP and Other Networking Tools
SUMMARY TCPDUMP and Other Networking Tools ISSUE Purpose This article provides examples for the uses of the tcpdump command to diagnose and troubleshoot various networking issues. Applies To All Unitrends backup appliance software versions TCPDUMP tcpdump - dump traffic on a network Examples Show incoming packets on port…
Hot Copy (replication) jobs not running after 10.4 update
SUMMARY after upgrading to release 10.4, some customers may note replication is not longer processing. ISSUE Replication is not queuing jobs after upgrade to release 10.4. RESOLUTION Verify repqueuer is not running: connect to the appliance via SSH using the root OS user and secure password. > repqueuer_ctl status results…
Hot Backup Copy (Replication) Overview, Setup and Error Troubleshooting
SUMMARY This article will act as a parent article to provide and consolidate information to setup Hot Backup Copy (Replication), as well as, troubleshoot some of the more common errors that can occur while utilizing the Hot Backup Copy (Replication) functionality. ISSUE Hot Backup Copy (Replication) is an advanced feature…