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Encrypted cold copies may sporadically fail
SUMMARY Encrypted cold copies may sporadically fail. ISSUE Cold copy backups of non-encrypted data may occasionally fail when the encrypt option is selected for the cold copy job. RESOLUTION To resolve this issue, upgrade your appliance to version 10.1. CAUSE When exporting data to cold copy media, non-encrypted backups…
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How much backup storage space is available by default when Unitrends Enterprise Backup (UEB) is initially deployed?
SUMMARY Describes how much backup storage space is available when UEB is first deployed. ISSUE The amount of backup storage available after initial deployment varies depending on the Unitrends version: * For UEB systems deployed on Unitrends version 8.0 or earlier, 138 GB of backup storage space is available by default. *…
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Tape Drive is Not Available as a Device to Select
ISSUE Symptom Tape drive is not available as a device to select Possible Causes * Licensing Issue Details If you can configure your Tape Device and/or Jukebox in the legacy UI under Archive > Settings, but it does not display under Archive > media or as a device available when creating an archive schedule, this may be a…
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Filtering cold backup copies may produce counterintuitive results
SUMMARY Filtering cold backup copies may produce counterintuitive results. ISSUE Filtering cold backup copies in the backup catalog may produce counterintuitive results. E.g. A broader date range may output a smaller number of items. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
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Add Google Nearline backup copy storage
SUMMARY Google Nearline Backup Copy Storage How To ISSUE Add Google Nearline backup copy storage. RESOLUTION Set up the storage on Google Cloud Platform: * From Google Cloud Platform, select Storage * Select Browser and create a new bucket using storage class "Nearline" * Create a folder within the bucket to be used as the…
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Format 2 cold backup copies may fail when a format 1 backup is also included in the job
SUMMARY Format 2 cold backup copies may fail when a format 1 backup is also included in the job. ISSUE Format 2 cold backup copies may fail when a format 1 backup is also included in the job. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
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Error: filesystem is still mounted elsewhere, or is unclean
SUMMARY "Filesystem is still mounted elsewhere, or is unclean" error appears in cloudadm logs or when using cloudadm connect command line ISSUE Cloud backup copies are failing. The cloud storage returns the message: "Filesystem %s is still mounted elsewhere, or is unclean" This error may appear if the command line below is…
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Preparing disk media in an RXDA equipped appliance may return: "Failed: 1 drive was added; prepare media manually to use this configuration"
SUMMARY Cold backup copies may fail with the message: "Failed: 1 drive was added; prepare media manually to use this configuration." ISSUE Customers may receive a cold copy failure result indicating "Failed: 1 drive was added; prepare media manually to use this configuration" In this case, when using an RXDA, the media…
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Cannot prepare 'Recovery Archive': unknown device type
SUMMARY Update to 10.3.5 may cause disk prepare failures for cold copies (multi disk archive) ISSUE After update to 10.3.5, both multi and single disk docks fail to prepare disk media for cold copies (archives). RESOLUTION *** Caution: For advanced users only. *** *** May cause un-repairable damage! *** For single-disk…
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Disk Archive Compatibility
SUMMARY Basic troubleshooting steps for our customers using sigle bay or multi-disk archive units purchased through unitrends with either UB or Recovery Series appliances. ISSUE * In some cases an archive drive may not be seen as attached, or may perform poorly when attempting to archive. this article contains various…