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What is the largest VMDK I can create and attach to UEB? What is the maximum storage that should be assigned to a UEB?
SUMMARY I cannot create a VM greater than 2TB when VMware states it a virtual disk can have up to 62TB ISSUE I cannot create a VM greater than 2TB when VMware states it a virtual disk can have up to 62TB. What is the maximum size of a virtual disk that I can assign to the UEB/UB? RESOLUTION The data will reside on high…
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Additional CloudHook Information
SUMMARY Notes, advanced configuration, and troubleshooting for Cloudhook. ISSUE Describe additional Cloudhook information that may be useful. RESOLUTION CloudHook Notes Bucket/Container Names Note that cloud bucket names are only supported with lower case letters, numbers, dash '-' and period '.'. Each of the cloud…
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Synology Software version 6.2 Discontinues Support for Block-Level iSCSI connections
SUMMARY Synology changes to iSCSI Support break Unitrends iSCSI management for cold copy ISSUE Unitrends customers using some models of Synology NAS devices may find that after upgrading to NAS OS release 6.2 Unitrends can no longer connect to the Synology iSCSI devices that may be presented to us. This will result in…
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Vaulting - no route to host , broken pipe
SUMMARY This article will assist in troubleshooting common vaulting issues. ISSUE The following errors indicate an issue with the route between the backup appliance and the vault: ssh: connect to host SyncTo port n: No route to host -or- bpsync[copy.c,n]: waiting for connection: Broken pipe These errors are caused by the…
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Scheduled Archive Won't Run
SUMMARY I have a scheduled archive but it won’t run. ISSUE Description I have a scheduled archive but it won’t run. Cause The backup appliance is ‘disabled’ in the clients list. Resolution Make sure that “Show System Client?” client is checked in the System Preferences. Go to Settings -> Clients, Networking, and…
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Invalid Google Storage API credentials. Google legacy Interoperable Storage API: 'Access Key' and 'Secret Key'. on 10.1.1-3
SUMMARY Unable to add a new Google Cloud bucket to a Unitrends Appliance ISSUE On a Unitrends appliance, you get the following error when trying to add a Google Nearline account for use with Cold Copy archiving: Invalid Google Storage API credentials. Google legacy Interoperable Storage API: 'Access Key' and 'Secret Key'.…
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Archive Drive is not Seen
SUMMARY Archive Drive is not Seen ISSUE Purpose This article will provide steps to reconnect an archive device which cannot be seen by the backup appliance. Symptoms / DescriptionOccasionally, backup appliance cannot recognize a drive connected via an eSATA dock or a drive(s) connected via a Recovery Archive Unit (XDA).…
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PHD - disks failed to rehydrate
ISSUE Warn PHDVBA Thu Jun 01 21:00:00 2017 2 of 4 disks failed to rehydrate" in PHD virtual backup exporter. RESOLUTION 1) Problem with the disks on the NFS server.Please run a hardware check to verify there are not sector problems or bad blocks that need to be addressed. 2) The hard linking of the backups is not complete.…
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Misleading error messages may result from successful cold backup copy imports from tape archives
SUMMARY Misleading error messages may result from successful cold backup copy imports from tape archives. ISSUE Misleading error messages may result from successful cold backup copy imports from tape archives. Example error messages: 1 (12536): 2018-04-12 05:52:26.882 -0400 : [LOG0] rpc_import.c:2154: Error in…
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Error messages may incorrectly identify disconnections as the cause of cold copy failures
SUMMARY Error messages may incorrectly identify disconnections as the cause of cold copy failures. ISSUE Error messages may incorrectly identify disconnections as the cause of cold copy failures. These failures are actually caused by insufficient capacity on the target. RESOLUTION To resolve this issue, upgrade your…