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cmc_cert_util Script Usage Guide
SUMMARY Explains command syntax and options for the cmc_cert_util script, included in unitrends-rr-9.0+ RPMs. DESCRIPTION This article is no longer valid, please follow the steps in User Installation of Apache SSL/TLS Certificates on a Unitrends system. The cmc_cert_util script, included in Unitrends Backup 9.0 and above,…
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Supported web browsers
SUMMARY Details on which web browsers are supported for use with the web-based user interface. ISSUE Details regarding which web browsers are supported for use with the web-based user interface. RESOLUTION The latest versions of Chrome and Firefox are supported for use with Unitrends Backup, Unitrends Virtual Backup, and…
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PSA Integration with ConnectWise tips and troubleshooting
SUMMARY PSA Integration with ConnectWise tips and troubleshooting ISSUE Purpose/Description To provide some tips and troubleshooting when configuring the PSA tool. Tips * When you enter your user name and password in ConnectWise (as a new integrator login), make sure you enter the exact user name and password when you…
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How do I see current backup retention settings?
SUMMARY This article explains how to see the retention settings for backups of a given client, virtual machine, or application. ISSUE For instructions on how to see the backup retention policy of your clients, applications, and virtual machines, see To set or view retention goals and limits in the Recovery-Series and UEB…
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Internet explorer message "This program is not commonly downloaded and could harm your computer."
SUMMARY Information regarding a possible browser message while downloading the Unitrends installation files. ISSUE Purpose Provide information regarding a possible browser message while downloading the Unitrends Enterprise Backup (UEB) installation file. Applies To Unitrends Enterprise Backup (UEB) Unitrends Virtual Backup…
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Error loading Exchange or SQL databases
SUMMARY Error loading Exchange or SQL databases ISSUE Purpose Cannot load Exchange or SQL database information from Rapid Recovery Console (RRC) Symptoms In (RRC) when trying to schedule your Exchange or SQL backups you get an error: Cause The IP information for the client is most likely not in the hosts table. Resolution…
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Firefox v.53 & Unitrends UI --Hot Fix-- "Save" and "Cancel" edit options are covered or not showing in Mozilla Firefox v.53
SUMMARY Mozilla Firefox 53 Edit Job Issues in release 9 UI ISSUE When attempting to edit jobs, the "Save" and "Cancel" options at the bottom of the window are covered/not showing. RESOLUTION --Log in to the SSH-- [root@unitrends ~]# cd /var/www/html/ui [root@unitrends ui]# cd app [root@unitrends app]# cd…
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Failed Amazon S3 cloud storage mounts may produce a misleading error message
SUMMARY Failed Amazon S3 cloud storage mounts may produce a misleading error message. ISSUE If Amazon S3 cloud storage fails to mount because of a firewall issue, a misleading error message may be displayed. RESOLUTION To resolve this issue, upgrade your appliance to version 10.0.
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Microsoft Security Essentials has removed winvnc4.exe
SUMMARY Microsoft Security Essentials has removed winvnc4.exe ISSUE Purpose Re-establish agent configuration after Microsoft Security Essentials removes winvnc4.exe Description Microsoft Security Essentials has removed winvnc4.exe from the Unitrends working directory and you need to re-establish agent configuration on the…
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Can I backup using both the Unitrends SQL Server Agent and SQL Server Enterprise Manager simultaneously?
SUMMARY Can I backup using both the Unitrends SQL Server Agent and SQL Server Enterprise Manager simultaneously? ISSUE Unitrends does not recommend using both SQLServer backup jobs and the Unitrends SQLServer agent (It is important that the SQL 2005 database files are protected in just one manner. SQL Server Enterprise…