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Unitrends Appliance Adapter Naming Conventions
SUMMARY Unitrends Appliances default vs added network adapters may include varying names. With the transition to CentOS 7 this is somewhat more complicated. This article will define the default and additional adapter names you may find in your appliance. ISSUE Unitrends Appliances default vs added network adapters may…
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[Animated Tutorial] How to find the Asset Tag or Asset Number (3 options)
SUMMARY Three ways to find your appliance's asset tag information. Knowing your asset tag and providing it during a support or sales engagement quickens the speed of resolution. ISSUE The asset tag needs to be known for your appliance RESOLUTION OPTION 1 1. Navigate to Configure > Appliances 2. Select your appliance and…
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How do I Add a Windows client with trust credentials to push install the agent?
SUMMARY Explains how to add a Windows client with trust credentials so the system will push install the agent. ISSUE To enable push installation of Unitrends agents, you must specify trust credentials when adding the Windows client. The credentials must have local system administrator privileges or domain administrator…
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Unitrends VSS snapshot issues due to multiple VSS providers
SUMMARY VSS snapshot failures due to multiple VSS providers ISSUE VSS errors are common when investigating the failure of a backup/restore process. Errors which arise due to an additional VSS provider being present will often be indicated by one or more of the following errors: System shows errors such as:…
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Upgrade attempt fails because appliance cannot download update packages
SUMMARY Upgrade attempt fails because appliance cannot download update packages ISSUE In some instances, upgrade attempts might fail because your appliance (physical or virtual) cannot download update packages from the Unitrends repository. RESOLUTION Ensure port 21 (FTP), 80 (HTTP), and 443 HTTPS) are ALL accessible…
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What SFP+ Modules does the 10Gbps card support | 10Gbe adapter not online
SUMMARY What SFP+ Modules does the 10Gbps card support | Intel-x520 10Gbe adapter not online ISSUE You are trying to connect SFP or SFP+ adapter card in a Unitrends Physical appliance and the link state is not establishing. Note, this article applies only if you have purchased the Unitrends 1x10G SFP+ card installed in a…
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How to Change your OS Root Password
SUMMARY A simple guide for changing your OS root password if you already have it and what to do if you do not have your root password NOTES Do not use the below public password. NOTE: The default password for the SSH user of root is: unitrends1 Starting with release 10.3.7, for data security we require change from the…
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Appliance stuck on boot, issues creating block devices.
SUMMARY Issue: Appliance stuck on boot, from IPMI you can see the last few steps showing " creating block device ramx or sdx, then an output of " copying data : xx.x% , and the copy data will be stuck. This is due to the on boot task of creating a ram disk being stuck. To remedy this, reboot the appliance to start the…
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Tuning TCP KeepAlive intervals on Windows Agents
ISSUE Long periods of inactivity on either the DATA or CONTROL channel can result in intermediate routers and switches in the network infrastructure dropping the connection. The tell-tale sign this has happened are log entries on both ends indicating the "other" side closed the connection. With respect to the agent,…
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How do I create a cloud storage account for Unitrends?
SUMMARY Before you can begin storing copies of backups in the cloud, you must have an account with one of the supported cloud storage providers. This article identifies supported cloud providers, explains how to create an account with them, and specifies requirements and considerations for using cloud storage. ISSUE Before…