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How to clear your web browser cache
SUMMARY How to clear your web browser cache ISSUE Purpose How to clear your browser’s cache Applies To Systems viewing an appliance via the web user interface Symptoms / Description Errors while performing basic UI navigation tasks, particularly following software update. Cause Possible issue with browser cache Resolution…
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How to properly clear the browser cache
SUMMARY How to properly clear the browser cache ISSUE Purpose How to properly clear the browser cache Applies To Web browsers Symptoms / Description We’re finding occasionally flash player sometimes holds on to the app even after the browser cache is cleared. Cause Related to Adobe Flash Resolution / Workaround / Execution…
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Full list of SNMP get requests the Unitrends SNMP agent responds to
SUMMARY Full list of SNMP get requests the Unitrends SNMP agent responds to ISSUE Attached is the full output of the command 'snmpwalk -v1 -c public localhost .1' as run on a 7.2.0 Unitrends system. This text displays all SNMP get requests that the SNMP agent on the Unitrends system responds to. Note that this was run on a…
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SharePoint backup strategies
SUMMARY SharePoint backup strategies ISSUE Purpose Discuss best practices for SharePoint backup strategies. Description The simplest backup strategy for protecting your SharePoint environment is to run weekly fulls and daily differentials on the SharePoint farm. Depending on the total amount of data in your SharePoint…
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Timekeeping on VMware UEB
SUMMARY Timekeeping on VMware UEB ISSUE Purpose Define the best practice for timekeeping inside the VMware UEB. Description If deploying to a VMware hypervisor below ESXi 5.0, VMware recommends that ntp be used as your primary source of time synchronization for the guest VM (in this case the VMware UEB). The VMware UEB…
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Recovery-812
SUMMARY Information about the Recovery-812 appliance ISSUE * Max Backup * Default License * Mounted filesystems * Software RAID * Hardware RAID Max Backup 3.3 TB Default license J=120,CSS=10,MUX=7,RC=4700G,VC=4700G,D2D=4700G,ENC Mounted filesystems [root@BradleyBackup-812-100-00028 ~]# df -h Filesystem Size Used Avail Use%…
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Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail
SUMMARY Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail. ISSUE Ticket creation for ConnectWise Manage 2018.3 or 2018.2 may fail with error messages such as: "Invalid salt version" or "Incorrect authentication credentials" RESOLUTION To resolve this issue upgrade your appliance to version 10.2. CAUSE The…
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Remove ISCSI sessions using the Linux command line
SUMMARY Necessary commands to remove an ISCSI session ISSUE Under certain circumstances, an ISCSI session may persist even after it has been removed from the storage menu of the Unitrends appliance. In order to prevent the Unitrends appliance from reconnecting to these sessions, these commands may be necessary. When trying…
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What are the effects of using thick vs. thin VMware provisioning on Unitrends backups? Is one more efficient than the other?
ISSUE When referring to storage being used for backup storage by your UEB: Thick lazy or eager zero is preferred. Thin provisioning can cause IOWAITs while the disk expands, and could allow for accidental over-provisioning of a storage device. This would lead to an out of space condition. When backing up other virtual…
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Appliance hostnames greater than 31 characters may be permitted
SUMMARY Appliance hostnames greater than 31 characters may be permitted. ISSUE Appliance hostnames greater than 31 characters may be permitted. These excessively long hostnames can precipitate a variety of appliance subsystem failures. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.