-
Appliance reboots/resets unexpectedly
SUMMARY In certain cases, the ipmiutil watchdog timer service has been left enabled and can produce unexpected behavior such as a hard reset of the DPU. ISSUE Appliance reboots/resets without reason and you may see the following when checking the BMC event log. [root@Recovery-933S ~]# ipmiutil sel -eipmiutil ver 2.97isel:…
-
Legacy verify fails when post-backup script is used
SUMMARY Legacy verify fails when post-backup script is used causing errors. ISSUE When using the legacy "Enterprise" scheduler to issue post-backup verifies on platforms that require them, combining that process with a post-backup script may lead to verify failures. RESOLUTION * Ensure the post-backup script completes in…
-
Deployment Guide for Unitrends Backup 9.1 Installable Software
DESCRIPTION Unitrends Backup Installable Software is a software-only version of the Unitrends data-protection solution. You can install the software on a physical server that runs RHEL or CentOS version 6.5, 6.6 or 6.7. With our enterprise-class installable software, you can: * Run the Unitrends data-protection solution on…
-
How to resave a client
SUMMARY How to save a protected asset again in the event that changes have been made in your environment ISSUE A single protected asset needs to be saved again, typically because of changes in the environment that require the Unitrends appliance to reach back out to that client. RESOLUTION Navigate to Configure > Protected…
-
Can I use RJ45 tranceivers with 10G SFP ports on my Unitrends Appliance?
SUMMARY Support for 10G RJ45 SFP interconnections on Unitrends Appliances ISSUE Some customers require multiple network connections beyond those otherwise included onboard on Unitrends appliances. Additional add-in adapters are available for 10G connections using SFP in current generation 2U appliances as well as some…
-
User interface not loading: FATAL: private key file "server.key" has group or world access
ISSUE User interface not loading: FATAL: private key file "server.key" has group or world access. RESOLUTION Execute the following command through an SSH session to the Unitrends. chmod 0600 /usr/bp/data/server.key RESULTS: -rw-------+ 1 postgres postgres 887 Aug 16 16:53 server.key CAUSE Permissions are two high for the…
-
How to use the Unitrends CLI
SUMMARY This article describes the Unitrends Command Line Interface ISSUE Release 9.0 and later of Unitrends Backup software includes a built in Command Line Interface. The CLI executable is located on the appliance at /usr/bp/bin/unitrends-cli Help for the CLI may be obtained by the “-h” option. As of the initial release…
-
NDMP Exclusion Lists
ISSUE Purpose To provide instructions for specifying exclusions from NDMP backups. Description Note: Vendor support for exclusions varies. Exclusion lists for NDMP are created at the volume level for an NDMP client. Once created, the exclusion list will be applied to all future backups of that volume. To specify exclusions…
-
Exchange differential backups fail
SUMMARY This article addresses an issue that causes Exchange differential backups to fail, where Exchange full backups are successful. ISSUE Applies To RecoveryOS version 5.0+ Client Agent software version 5.0+ MS Exchange 2003/2007/2010/2013 Symptoms / Description ISSUE: Exchange differential backups are failing though…
-
SNMP MIB for Unitrends traps and gets
SUMMARY SNMP MIB for Unitrends traps and gets ISSUE Purpose Provide an SNMP MIB for interpreting traps. Description An SNMP trap receiver uses SNMP MIBs to interpret traps that it receives. This SNMP MIB describes the Unitrends SNMP traps. Both customers and vault administrators use MIBs at the remote monitoring and…