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Rack Installation Instructions for Generation 9 Appliances
DESCRIPTION The attached Rail Kit guides are made available for those that may have misplaced the printed installation instructions that come with Gen 9 rail kits. Note, instructions for some rail kits are printed on the inner lid of the box the rails come within. The attached guide applies to the following Unitrends…
Update fails with "ERROR with rpm_check_debug vs depsolve:"
ISSUE When attempting to upgrade the Unitrends Backup software, the upgrade fails with the error "ERROR with rpm_check_debug vs depsolve:" ERROR with rpm_check_debug vs depsolve: system-logos is needed by plymouth-0.8.3-29.el6.centos.x86_64 system-logos >= 7.92.1-1 is needed by httpd-2.2.15-69.el6.centos.x86_64…
Animated Tutorials
Animated Tutorials and Webcast Animated tutorials provide a visual walk-through of common routines. Technical experts from Unitrends host Webcasts to teach best practices and show you how to get the most out of your Unitrends solution. Animated tutorials and webcasts are both available here. Animated Tutorials Change your…
CVE-2014-7169: Additional Bash Vulnerability
CVE ID CVE-2014-7169 DESCRIPTION It was found that the fix for CVE-2014-6271 was incomplete, and Bash still allowed\u00a0certain characters to be injected into other environments via specially crafted\u00a0environment variables. An attacker could potentially use this flaw to override or\u00a0bypass environment restrictions…
Rack installation instructions for 2U generation 8 appliances
DESCRIPTION This section provides information on installing the Unitrends 2U appliance chassis into a rack unit with the quick-release rails provided. There are a variety of rack units on the market, which may mean the assembly procedure will differ slightly. You should also refer to the installation instructions that came…
Setting the default storage device
SUMMARY Instructions for setting the default storage device from the Unitrends CLI ISSUE Instructions for setting the default storage device from the Unitrends CLI Use an SSH client such as PuTTY to access the Unitrends system at the command line level. Note: Ensure you have the OS password to access the Unitrends system’s…
DEM Troubleshooting Knowledge Base Article
ISSUE xg-portal service error messages When an error is detected in communications between the client and server as seen in the error message shown to the user below, there are several scenarios that can cause this error. Error in Asset Tag When adding an appliance on the Configure->Distributed Appliances page, if the…
UEB Installable Software Configuration Tips
SUMMARY Describe additional UEB Installable Software configuration information that may be useful. ISSUE UEB Installable Software Configuration Tips Purpose Describe additional UEB Installable Software configuration information that may be useful. The primary source of UEB Installable Software information should be the…
Failed to save client: Registration for client failed. (Windows client)
SUMMARY Registration for client connection failed when attempting to register a new Windows client to the Unitrends system. ISSUE The purpose of this article is provide troubleshooting steps for client registration failures. Cause The Unitrends system performs validations checks when a new client is added to the Unitrends…
Your request cannot be processed at this time. The site administrator has been alerted
SUMMARY When trying to create a support portal account, I receive the error:"Your request cannot be processed at this time. The site administrator has been alerted" ISSUE When trying to create a support portal account, I receive the error: "Your request cannot be processed at this time. The site administrator has been…