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Windows Agent install fails with error code 2738
SUMMARY Attempt to manually install the Unitrends Agent for Windows fails, returns error code 2738. This is an MSI Exec error returned due to a problem in Windows with VBScript ISSUE Attempt to manually install the Unitrends Agent for Windows fails, returns error code 2738. This is an MSI Exec error returned due to a…
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A single VM from a newly added clustered ESX host may fail to display in the appliance UI
SUMMARY A single VM from a newly added clustered ESX host may fail to display in the appliance UI. ISSUE When a clustered ESX host is added to the appliance, a single VM on that host may fail to display in the appliance UI. Moving the VM to a different host in the cluster will cause a different VM on the original host to…
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How to delete lingering snapshots on Windows 2000
SUMMARY How to delete lingering snapshots on Windows 2000 ISSUE Purpose How to delete lingering snapshots on Windows 2000 Applies To Windows 2000 agent Description Sometimes a Windows XP (pre-6.x) or 2000 agent that has snapshots enabled will have cachefiles remaining in the :\usnaps\. Many times you will be unable to…
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UEB fails to boot Guest has disabled CPU
SUMMARY This article explains how to resolve an error when booting a (new) VMware UEB deployment fails with a Kernel Panic and a VMware popup stating that the VM OS has disabled the CPU ISSUE Purpose Resolving error when booting a (new) VMware UEB deployment fails with a Kernel Panic and a VMware popup stating that the VM…
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A communications failure has occurred between your browser and the system.
SUMMARY Error may be received after a loss of connection to the Unitrends Appliance ISSUE Full error - A communications failure has occurred between your browser and the system. To fix, try closing and re-opening your browser and logging into the system again, or log in from a computer on a different network. Things to…
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How do I create a complex SQL backup strategy
SUMMARY How do I create a complex SQL backup strategy ISSUE Purpose Create a complex intra-hourly SQL backup schedule. Description See the attachment below.
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Error: The REST APIs are not supported on this appliance OS version
ISSUE The following error is displayed: The REST APIs are not supported on this appliance OS version RESOLUTION In order to use the updated user interface in Unitrends 9.0 and above, the Unitrends appliance must be running CentOS6. Please consult CentOS 6 Upgrade Status for details on the process for upgrading your…
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Adding an Attached Disk to your Hypervisor (Hyper-v, VMware, Xenserver)
SUMMARY How to add a disk for Hyper-V, VMware, or Citrix ISSUE If you did not attach a disk during the appliance deployment steps, you can use the following instructions to attach a virtual disk to any Unitrends Virtual Appliance (Engines are the appliances you will be using to create and store your backups). For more…
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Active jobs showing status "freeing additional space" or "insufficient disk space available"
SUMMARY Jobs not making progress due to the appliance being out of space. ISSUE The following message is displayed: freeing additional space For more information on "Out of Space" conditions see Error: No more space on device RESOLUTION To get the most retention possible on a system the D2D device stays close to capacity.…
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Instance Application Properties
SUMMARY Instance Application Properties ISSUE Purpose Application used to modify properties for an instance. Description There is a concept in our system called instance properties. These are specific flags that can be set on an instance by instance basis when it would not be appropriate to set a global flag. The…