/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

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Email Notifications on Removed Client
SUMMARY Email Notifications on Removed Client ISSUE Purpose To no longer receive email notifications on removed clients. Description Remove a client and all associated notifications attached to that client. Cause Why am I still receiving notifications on a client that was removed? Resolution In some cases there are…
Windows agent will not install due to permissions
SUMMARY Windows agent will not install due to permissions ISSUE Purpose Windows agent will not install due to permissions Applies To Windows agent Symptoms / Description Permission issue when attempting the agent installer Cause This could be either Windows User Access Control (UAC) or an actual permissions issue.…
How do I upgrade my system with remote management?
SUMMARY This article provides information on how to upgrade your system when it is or was managed by another system using remote management. ISSUE If your system is managed by another system you need to ensure that the manager system is upgraded before the managed system. If your system is no longer being managed by the…
VMware VMX Protocol Error
SUMMARY Virtual machine backups fail on the Unitrends appliance and on VMware ISSUE Purpose To explain the error message “Fault string: A general system error occurred: Protocol error from VMX.” Applies To VMware Virtual Clients and Unitrends Backups Appliance 6.x Symptoms Virtual machine backups fail on the Unitrends…
How many Exchange servers can be accessed by a single PowerControls (EQR) license?
SUMMARY How many Exchange servers can be accessed by a single PowerControls (EQR) license? ISSUE Purpose The purpose of this article is to provide information on the number of Exchange servers that can be accessed by single Kroll PowerControls license. Response The PowerControls license we provide can include up to three…
Logs are not truncated following Exchange backup
SUMMARY Logs are not truncated following Exchange backup ISSUE Purpose Provide assistance with Exchange agent backups Applies To Windows agent, Exchange agent Symptoms / Description Logs are not truncated following an Exchange full backup of all information storage groups Cause Some issue or configuration on the Exchange…
System won't boot after applying updates
SUMMARY System won't boot after applying updates ISSUE Purpose System updated the OS won't load. Cause The most likely cause is a new kernel and unitrends-drivers packages did not get installed properly. Resolution There are two primary symptoms that have been seen and three methods we can clear this issue without having…
Minimum server hardware requirements for Unitrends Enterprise Backup on Hyper-V and VMware
SUMMARY Minimum server hardware requirements for Unitrends Enterprise Backup on Hyper-V and VMware ISSUE ESX virtual appliance Version CPUs Memory Disk Free 2 4GB 100GB (free space) Trial 2 4GB 100GB (free space) NFR 2 4GB 100GB (free space) Enterprise 2 4GB 100GB (free space) Hyper-V virtual appliance (There are no…
How do I disable auto login?
SUMMARY How do I disable the automatic login to the Unitrends Rapid Recovery Console? ISSUE Purpose This article discusses how to disable the “auto-login” feature. Description If you do not change the system-provided default root user password, the User Interface will automatically log you in when you load it in your…
Backup/Restore the ADAM Database
SUMMARY How to backup the ADAM DB in a consistent state. ISSUE Purpose How to backup the ADAM DB in a consistent state. Description The current file level backup does not collect an application constitent backup. The schedule can stop the ADAM database, backup the data, and then restart the ADAM database. This allows you…