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Configuration of Paravirtual SCSI (PVSCSI) Adapters
SUMMARY Configuration of Paravirtual SCSI (PVSCSI) Adapters ISSUE Purpose As we are beginning to notice that some of our customers are choosing to use paravirtual controllers more often, this document explains what paravirtual controllers are, how they can be used, and how to configure them. Description Paravirtual SCSI…
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Troubleshooting Windows Installer Errors
SUMMARY This article describes how to troubleshoot Installation errors from the Windows Installer logs. ISSUE Purpose Troubleshooting Windows Installer Errors Applies To Windows 32 and 64 bit Agents Symptoms / Description This article describes how to troubleshoot Installation errors from the Windows Installer logs.…
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"Failed to Connect to Client" errors when configuring DNS
SUMMARY When configuring a client to use a DNS name instead of an IP address, you may receive "Failed to Connect to Client After 5 Attempts" when backups run. ISSUE When configuring a protected client by DNS name instead of IP address, you need to ensure that Reverse Lookup Zones have been configured in your environment.…
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Manage multiple Unitrends appliances and Unitrends Enterprise Backup (UEB) from a single interface
SUMMARY Manage multiple Unitrends appliances and Unitrends Enterprise Backup (UEB) from a single interface ISSUE You can manage multiple Unitrends appliances and UEBs from a single interface. To do so, follow these simple steps: (1) Chose the Unitrends appliance that you want to be the primary. It doesn't matter which one,…
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Windows Firewall Configuration for Unitrends agent
SUMMARY What programs need to be excluded from Windows Firewall? ISSUE Purpose What executable do I need to exclude from Windows Firewall? Description If you’re backing up a Windows client with Windows Firewall enabled, you must add the Unitrends WBPS.exe and bpnetd.exe programs as exceptions to the firewall rules. Cause…
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Microsoft SQL DB fails to restore
SUMMARY This article explains how to troubleshoot your SQL database restore failures. ISSUE Microsoft SQL restore is failing with the following error: Cannot open backup device 'VDI_Instance_DBName_DIFF'. Operating system error 0x80070005(Access is denied.). RESTORE DATABASE is terminating abnormally. This is caused by:…
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SELinux causes web server response timeouts on the Unitrends system
SUMMARY This article provides troubleshooting for when SELinux causes web server response timeouts on the Unitrends system. ISSUE Make sure that SELinux is disabled for proper operation of the Unitrends appliance. If the Red Hat SELinux feature is enabled, it will cause the web service responses not to be sent, and…
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Novel Agents can't find Backup Appliance after IP Change
SUMMARY Novel Agents can't find Backup Appliance after IP Change ISSUE Purpose Novell 6.5 and older agents are unaware of DPU IP changes Description Unlike most agent based clients with Unitrends, Novell agents acquire some initial configuration upon the first communication with a backup appliance after first installation.…
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Hyper-V 2012 Support Considerations
SUMMARY Hyper-V 2012 Support Considerations ISSUE Purpose This article is intended to discuss known software defects in Microsoft Hyper-V 2012 related to Cluster Shared Volumes (CSV), and Microsoft’s supported/recommended configurations and patches required to allow successful 3rd party backups of Hyper-V 2012 systems that…
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Internet Explorer not working with Adobe Flash
SUMMARY This article provides troubleshooting tips for when Internet Explorer 10 does not work with Adobe Flash 64bit Windows 7 and 8. ISSUE The problem is most likely the add-ons that Internet Explorer and other things that block flash from preforming regularly. This problem is caused by the different add-ons that can…