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How to upgrade the appliance via DVD or USB flash drive
ISSUE Symptoms / Description Need to upgrade appliance, but either FTP is blocked or the system is not able to connect to the internet. Resolution / Workaround / Execution Process The upgrade script will handle all procedures necessary to upgrade the system from one software release to the next. The procedures include;…
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CVE-2015-7547: glibc libresolve vulnerability
CVE ID CVE-2015-7547 DESCRIPTION A stack-based buffer overflow was found in the way the libresolv library performed dual A/AAAA DNS queries. A remote attacker could create a specially crafted DNS response which could cause libresolv to crash or, potentially, execute code with the permissions of the user running the…
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How to change the time which the status email report is sent
SUMMARY How to change the time which the status email report is sent ISSUE Purpose This article addresses how to change the time that the system’s status email report is sent. Description Use these instructions to change the time that the system’s status report is emailed.RESOLUTION Resolution To change the time that the…
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FATAL: Sorry, too many clients already.
SUMMARY Database is not responding and needs to be restarted. The pg_log contains the message "FATAL: sorry, too many clients already" ISSUE * Database is not responding or is not accessible via psql * Need to restart the database * The pg_log displays "FATAL: sorry, too many clients already" RESOLUTION Stop and then…
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Unitrends Enterprise Backup and Recovery Series 9.0-x Legacy Release Notes
SUMMARY This document describes features and resolved issues in the 9.0-x releases. DESCRIPTION This document describes features and issues resolved in the 9.0.0 releases for the legacy User Interface (UI). If you are using the current UI, see the Unitrends Enterprise Backup and Recovery-Series 9.0-x Release Notes. For…
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Failed to queue: Job profile does not exist
SUMMARY Failed to queue: Job profile does not exist ISSUE Purpose To resolve backup error: Backup failed to run missing backup profile Applies To All Symptoms / Description Backup failed to run with posted error: Failed to queue: Job profile does not exist Cause Profile is missing or corrupt. Resolution / Workaround /…
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Processing Error: "No Master Key Set"
ISSUE Symptom The error Processing Error: "No Master Key Set” is found in fileDedup, recipe, backup, or archive logs. Possible Causes * Encryption is not be enabled * The current encryption key is not valid for the data that was protected Resolution * Confirm encryption is enabled in the UI * In the Legacy UI this is found…
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SharePoint Backup Failure The UNC path should be of the form
SUMMARY SharePoint Backup Failure The UNC path should be of the form ISSUE A user may see the following message in backup summary information when reviewing a Sharepoint Backup Failure. ----- Client Messages ----- The UNC path should be of the form \\server\share. ----- End Client Messages ----- RESOLUTION Connect to the…
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How to find the jobs associated with a protected asset
SUMMARY Steps to locate schedules for your protected asset so they can be changed or removed ISSUE Backup schedules for a protected asset need to be identified, either because they need to be updated or because the protected asset needs to be removed from the appliance. RESOLUTION Navigate to Reports > Backup Copy >…
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SQL backups or restores fail with VSS errors
SUMMARY SQL backups or restores fail with VSS errors ISSUE Purpose Enable SQL VSS writer Description You must ensure that the SQL VSS writer is in a stable state to back up SQL databases. The SQL VSS service is used for taking a shadow copy of your databases, which will allow Unitrends to back them up. Cause If the…