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Protecting a Buffalo NAS (CIFS) failed
ISSUE Backing up a Buffalo NAS results in a lot of warnings or failure. RESOLUTION If you find that your NAS is used often by users when the backups run, files that are held open can not be backed up. If the NAS contains files with non-UTF8, backups and restores could fail. In these kind of situations, our recommendation…
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OpenVPN - How to remove the OpenVPN configuration from an appliance
SUMMARY OpenVPN - How to remove the OpenVPN configuration from an appliance ISSUE Purpose How to remove the OpenVPN configuration from an appliance Applies To All Appliances with OpenVPN configured RESOLUTION For CENTOS 7: We are currently seeing cases where this does not work for CentOS7. Please contact L2 to see if there…
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About Security Levels (PORT SECURITY)
ISSUE Notice: With the release of the Satori UI for 9.0 CentOS 6 based appliances, the below described feature is only available from the Legacy UI interface. These instructions assume you are using the Recovery Console. To access the Recovery Console from the Satori UI, select the gear icon near the top right of your…
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How to Send Mail Notifications to Office365
ISSUE Note - The default port for the 365 configuration in the sendmail.mc file is 587. This may need to be changed to port 25, depending on customer requirement. This is addressed by looking for: define(`SMART_HOST',`mail.yourmailserver.com')dnl define(`RELAY_MAILER_ARGS', `TCP $h 25')dnldefine(`ESMTP_MAILER_ARGS', `TCP…
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How to Fix a Failed iTivity Installation on an Appliance
ISSUE In some cases the iTivity agent fails to install properly on an appliance. This results in a sederror being displayed during installation and the iAgent failing to startup correctly. You will also know this happened when the support tunnel requests a 5 digit support tunnel. In cases such, the following steps can be…
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Unitrends-config not installed
SUMMARY This article provides troubleshooting tips for when you appliance cannot scan for archive media. ISSUE If Unitrends-config not installed, you could see any of the following symptoms: * unable to scan for archive media. * Storage allocation says system does not support the operation. * disk_monitoring_logger.py…
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SQL Transactional and differential job are failing with integrity check validation due to backup summary not being received for previous backup job
SUMMARY SQL Transactional and differential job are failing with integrity check validation due to backup summary not being received for previous backup job ISSUE Purpose SQL Transactional and differential job are failing with integrity check validation due to backup summary not being received for previous backup job.…
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[Animated Tutorial] How to Shutdown the Appliance
SUMMARY Steps to safely shutdown the Unitrends device ISSUE The appliance needs to be powered off or rebooted RESOLUTION TASKS If you are unable to perform these steps due to an inability to login to the web GUI please try resetting your password using KB 1239 1. Navigate to Configure > Appliances 2. Select your appliance…
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[Animated Tutorial] How to Place a Backup on Legal Hold
SUMMARY Steps to hold a single backup ISSUE A backup needs to be kept for a prolonged time and thus a hold should be placed on the backup. For more details on the Hold feature, see Placing backups on hold in the Administrators Guide. RESOLUTION TASKS 1. Navigate to Recover > Backup Catalog 2. Expand the list of backups for…
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Upgrading VMware Tools for the Unitrends Enterprise Backup virtual machine
SUMMARY Recommendations for vmtools upgrades ISSUE To upgrade the VMware tools installed on the Unitrends Enterprise Backup virtual machine please follow the process as prescribed by vmware. Note, Unitrends does not require these tools in any way. Unitrends ships the UB using VMWare 5.1 tools already installed, but uses…