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How do I shut down my UEB appliance?
SUMMARY This article explains when and how to shut down your UEB appliance. ISSUE Typically, it is not necessary to shut down your UEB unless you need to reboot after installing an update. Although you can shut down the appliance through the hypervisor, Unitrends recommends shutting down from the user interface. Any jobs…
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How do I add a Hyper-V host to a Unitrends appliance
SUMMARY This article will discuss how to add a Hyper-V host to a Unitrends appliance using the Unitrends Hyper-V agent in accordance with the Unitrends Administrators guide. RESOLUTION The steps to install the Unitrends agent on a Hyper-V host and add it to a Unitrends appliance for backup can be found in the Unitrends…
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Monitor users can not view the Jobs Manager tab
SUMMARY Steps to resolve an issue where monitor users could not view the Jobs Manager tab. ISSUE Monitor users can not view the Jobs Manager tab. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
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Register license after redeploy of a UB
SUMMARY Steps to register your license after redeploying a UEB. ISSUE When you deploy a replacement unitrends apliance, a licnese key is typically required to be activated. This KB primarily applies only to PAID license versions. For Free Edition platforms, simply download a completely new unit by completing the online…
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Community dashboard Tile cannot register users in release 10.1.0
SUMMARY Customers on release 10.1 who have not already activated a community user in their dashboard tile are not able to do so at this time and receive an error ISSUE Customers attempting to add/create a user in the Dashboard Community Feed tile will receive a product error and be unable to activate this feature once…
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Remove resolved alerts
SUMMARY How to remove Alerts which have been resolved ISSUE Alerts which have already been resolved are showing as unresolved in the UI, or you are looking for a way to eliminate alerts you have already addressed or chosen to ignore. RESOLUTION The following will set all alerts to closed and create new alerts for any…
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Latest Release Notes for Recovery Series and Unitrends Backup
SUMMARY Reference article of available release notes and customer found defects for the RS and UB product lines. DESCRIPTION The following release notes are available for Recovery Series appliances and Unitrends Backup: TitleDateRelease Notes for Recovery Series, Recovery Max, ION/ION+, and Unitrends Backup 10.6.4Jun 2,…
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Special characters in an appliance's root user password precluded it from being managed by another appliance
SUMMARY Special characters in an appliance's root user password prevented it from being managed by another appliance. ISSUE Special characters in an appliance's root user password prevented it from being managed by another appliance. RESOLUTION To resolve this issue, upgrade your appliance to version 10.1.1-3.
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How do I reduce the Storage Allocation to below 1%?
RESOLUTION RESOLUTION: This has been modified in RecoveryOS 9.1, where you can select the space in GB. Pre-9.1, you can use the Legacy Administrative Interface to change the value to as low as 1GB. TASKS CAUSE: On a large system, 1% is a very large number (1% 5f 50TB is 500GB).
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The Windows agent may fail to push install on x86 Windows 10 assets when domain administrator credentials are used
SUMMARY The Windows agent may fail to push install on x86 Windows 10 assets when domain administrator credentials are used. ISSUE The Windows agent may fail to push install on x86 Windows 10 assets when domain administrator credentials are used. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2.