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DPU script broken or missing
SUMMARY DPU commands fail, Support tunnels won't open from command line, giving a Syntax error, or not found error ISSUE Support tunnels won't open, and give either a bad syntax, or command not found error. dpu version returns bad syntax or command not found error. dpu asset gives bad syntax or command not found error.…
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How do I remove the restore and the shared mounts after restoring a VM as a File Level?
SUMMARY When restoring a VM as a File Level which produces a Share within the Unitrends system of the data, there is no clear indication of where to tear this down. How do I remove this share and the restore? ISSUE When restoring a VM as a File Level it produces a Share within the Unitrends system of the data. How do I…
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PSA: Configuring it to send tickets to a custom ConnectWise �Board�
SUMMARY PSA: Configuring it to send tickets to a custom ConnectWise �Board� ISSUE Purpose How to configure the PSA ConnectWise feature to sent tickets to a custom ‘Board’ Description The default ConnectWise Board is set to ‘Professional Services’, but this can be overridden by using the /usr/bp/bpinit/master.ini…
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Disk Monitoring Logger Does Not Reset RAID Info Counter After Pending Sectors Cleared
SUMMARY If raidinfo counter is not reset traps will not be sent to notify of new pending sectors, this article shows how to reset the counter manually ISSUE The disk monitoring script runs every half an hour. When it finds pending sector drive, it calls the raidInfo script to fix pending sectors with iterative verifying…
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In the UEB Resource based licensing, what is a Socket license?
SUMMARY In the UEB Resource based licensing, what is a Socket license? ISSUE Socket or CPU Socket means a physical interface or connector that provides mechanical and electrical connections between a device (usually a microprocessor) and a printed circuit board (PCB) on an End User-owned or controlled computer or physical…
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How do I find the WWN of the HBA?
SUMMARY How do I find the WWN of the HBA? ISSUE WARNING: Information in this article is for advanced users only. Purpose To answer the question, How do I find the WWN of the HBA? Description Run the following command to find the WWN: /usr/bp/bin/cmc_fc wwn Or, using restful API: curl -X GET…
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Differential Exchange 2003 Backups fails with Event ID 206
SUMMARY This article provides a solution to a common Exchange Backup error. ISSUE Applies To Microsoft Server 2003 Symptoms / Description * The differential / incremental exchange backups fails. * Event ID 206 is logged when you try to run an incremental Volume Shadow Copy Service (VSS) snapshot backup on an Exchange 2003…
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How do I exclude a VMware host from using a socket license
SUMMARY This article will discuss the steps required to exclude a VMware host socket(s) from using a Unitrends Enterprise Backup socket license, even though the host is registered in vCenter. ISSUE An unused VMware host is being inadvertently licensed by the Untrends backup solution because the host is registered in…
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Hyper-V FLR request failure.
SUMMARY Hyper-V FLR request failure. ISSUE Purpose How to address a Hyper-V file-level recovery (FLR) error. Description Hyper-V FLR request fails if the file name and configured disk name are different for the vhd/vhdx file. Cause Sometime after the Hyper-V VM is configured, the VHD file name is changed with a different…
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Login takes too long
SUMMARY Steps to resolve an issue where logging in to the Unitrends Administrator Interface (AI) takes a long time. ISSUE Purpose To resolve an issue where logging in to the Unitrends Administrator Interface (AI) takes a long time. Description By default, the appliance refreshes system data during login. In some…