Registration for client connection failed
SUMMARY This article explains how to resolve problems that can occur when trying to register a Windows client to a Unitrends appliance. ISSUE https://unitrends-support.zendesk.com/hc/en-us/articles/360013165097An error message is received when trying to register a Windows client to the backup system. RESOLUTION There are…
on ESXi 4.x host fails with the error: HAL_INITIALIZATION_FAILED
SUMMARY This issue occurs because Windows Server 2012 and Windows 8 operating system (OS) are not supported in ESXi 4.x. ISSUE Symptoms * Windows 2012 installation fails with the error: HAL_initialization_failed Cause This issue occurs because Windows Server 2012 and Windows 8 operating system (OS) are not supported in…
Set max bandwidth for RRC updates to use.
SUMMARY This article explains how to control the amount of bandwidth that is used when updating your appliance. ISSUE If your updates fail with no more mirrors to try and command line yum updates start out fast, then slow to very slow pace and will timeout after 40 minutes; it is because your ISP has a bandwidth limiter in…
I deleted many backups but the disk space has not been reclaimed
SUMMARY This article will discuss the cause and effect of the process that occurs to reclaim disk space on the Unitrends appliance once backups are manually deleted. ISSUE Backups have been manually deleted, but space has not been reclaimed right away. For more information on "Out of Space" conditions see Unitrends KB 5046…
Do Unitrends Appliances contain Chinese hacking chips?
SUMMARY On Oct 4th Bloomberg ran a story insinuating that many motherboards manufactured by US companies including Supermicro were compromised with tiny chips from the Chinese government that can be used to compromise US companies. DESCRIPTION The below news article was published on Oct 4th Essentially, Bloomberg alleges…
Asset names longer than 31 characters may lead to backup failures
SUMMARY Asset names longer than 31 characters may lead to backup failures. ISSUE Asset names longer than 31 characters may cause space_reclaimer to core dump, resulting in backup failures. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
Inventory Sync Alerts
SUMMARY How to resolve inventory sync alerts from Satori. ISSUE When trying to sync up the client info, HTML5 Web Administrative Interface my give an error message saying the following: Inventory full sync completed with 1 warning(s). Date:08/19/2016 02:39 PM Updated:08/24/2016 03:10 PM Alert Source:Process RESOLUTION You…
Password change causes backups to fail
SUMMARY A change in a password in the environment results in backups which no longer complete successfully, this KB provides steps to update the credentials of a protected asset. ISSUE A password changed in the environment and backups stopped completing successfully. RESOLUTION 1. Navigate to Configure > Protected Assets…
[Animated Tutorial] How to setup email notifications
SUMMARY Animated GIF showing how to setup email notifications using Gmail's SMTP server ISSUE Follow this guide to configure email notifications from the Unitrends appliance through gmail or another email provider. For a more detailed guide, see To configure email reporting in the Appliance settings section of the…
Frequently Asked Questions: Unitrends Backup 30-day Trial
SUMMARY Answers to common questions about setting up your free 30-day full-feature trial with Unitrends Backup. ISSUE The full version of Unitrends with the free 30-day trial is recommended if you are planning on purchasing the product or would like to try out all of the features available in the paid version. This version…