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How to determine if a Unitrends system is using dedupNT or dedupDB
SUMMARY This articles provides instruction on how to verify whether a system is using dedupNT or dedupDB ISSUE This articles provides instruction on how to verify whether a system is using dedupNT or dedupDB. DedupNT and dedupDB are technologies used in Unitrends deduplication technology. As backup is deduplicated, the…
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Create a bootable USB Flash Drive
SUMMARY Instructions for creating USB flash drive for imaging a next-generation or S-series appliance ISSUE Instructions for creating a new USB image for imaging NextGen Appliances. RESOLUTION * Install imageUSB and ext2fsd on the Windows machine (see Notes for links) * Plug-in the USB flash drive to the Windows machine *…
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How to add an asset for backup
SUMMARY Instructions for adding a new server, workstation or other machine to the Unitrends system for backup protection. ISSUE This is a quick reference for adding a new asset to the Unitrends system for backup protection. RESOLUTION To add a new asset (server or workstation) to a Unitrends system, see Managing protected…
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Safety and Compliance Guide
DESCRIPTION Before beginning the installation process and to reduce the risk of bodily injury, electrical shock, re, and equipment damage: make sure to read and follow the safety precautions in this document. The server appliance shall only be installed and serviced by technically qualified persons. You must adhere to the…
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Failed to start encryption daemon
SUMMARY Unable to add a new protected assets ISSUE When attempting to add a protected asset, the input field is grayed out and does not allow for typing. Once navigating away, the following error appears in the UI. Error: Failed to start encryption daemon Additionally, /usr/bp/logs.dir/cryptodaemon log will report the…
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Unable to apply a registration code or a promo code
SUMMARY Selecting the Update button does not show the registration page ISSUE When navigating to selecting the License > Upgrade screen to apply a new SRN number or promo code, the registration page is not shown. Select your asset > Edit > License > Upgrade RESOLUTION Make sure pop-ups are allowed. Pop-up blockers will…
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Inventory full sync completed with 1 warning(s).
ISSUE An alert was producted showing an inventory sync was completed with warning(s). * Click on the gears icon at the top right. * Click the inventory sync button * Just below that to see a summary why this alert occurred. "Sync failed on server(s): SQLServerName(SQL Server 2017)." RESOLUTION * Navigate to Configure >…
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Installing an agent on a Linux server
ISSUE This is a quick reference to instructions for installing the Unitrends agent on a Linux server. RESOLUTION To install the Unitrends agent on a Linux server, see Installing the Linux agent. To add the server to the Unitrends system and start backing up, see How to add an asset for backup.
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How to reclaim storage space
SUMMARY “I’m out of space!” Reclaiming space quick reference. ISSUE Space Reclamation and Deduplication are two essential processes for the correct functioning of the purge process. They include the processes space_reclaimer and fileDedup For more information on "Out of Space" conditions see: Error: No more space on device…
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UI Timeout options
ISSUE How to adjust the UI timeout for http sessions RESOLUTION Configure > Appliances, edit Appliance > Advanced tab, General Configuration. Once changed reboot appliance via Configure > Appliance > Edit, Shutdown/Restart (Due to this being a flag for apache once the above setting is changed this is one of the few…