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Solaris: File name too long
ISSUE Purpose When performing a file-level backup with a Solaris platform, the limit for the length of the full path to an object is 1024 characters. Description Solaris platforms limit the length of the full path to an object to 1024 characters. The Unitrends agent will be unable to backup objects that exceed this length…
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NAS clients still show in the navigation pane when removed from storage
SUMMARY How to delete a NAS client that shows in the navigation pane but not in the storage menu ISSUE This issue occurs when you remove the storage connection for a NAS from the legacy interface while it still has enabled schedules on it. This can also cause the NAS to show in Satori even after being removed. In order to…
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SQL VSS Writer Not Listed, Backups Failing
SUMMARY SQL VSS Writer Not Listed, Backups Failing ISSUE Applies To SQL Server and MSDE If the database names are fine, check that SYSADMIN is a member of NT AUTHORITY\SYSTEM. If not, add SYSADMIN to SYSTEM, and restart the SQL Server VSS Writer Service. The SqlServerWriter should now be listed in Stable/No-Error in…
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All backups fail. I noticed the IP listed in the Applications tab is not the one I use to connect to the Web Administrative Interface. (New deployment or IP Address changed)
ISSUE All backups fail. I noticed the IP listed in the Applications tab is not the one I use to connect to the Web Administrative Interface. (New deployment or IP Address changed) RESOLUTION Changing the Address for the network interface will not change the IP address that the Unitrends Appliance will present to the…
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[Animated Tutorial] How to Create a User
SUMMARY Steps to create a new user within the Unitrends web interface ISSUE Steps to add a new user to the Unitrends web interface. For more detailed information regarding Users and Roles, see the Appliance settings sections of the Administrators Guide. RESOLUTION TASKS 1. Navigate to Configure > Appliances 2. Select your…
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How to restore the master database with the legacy SQL agent
SUMMARY How to restore the master database with the legacy SQL agent ISSUE Purpose Directions for restoring the master database for SQL Server 2000 using Unitrends legacy SQL agent. Applies To Windows agent and SQL Server 2000 Description Need to restore master database. Resolution * Go to SQL Enterprise Manager and stop…
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Can't login to User Interface
SUMMARY This article explains some possible reasons why you cannot login to the Unitrends interface and their resolutions. ISSUE When a system boots there is a script file that is run that starts the Unitrends database. If the database is not running, then the UI will not be able to service the login request. One possible…
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Cannot ssh into recovery appliance: ssh: error while loading shared libraries
SUMMARY Details about installing missing libraries for ssh ISSUE Purpose Description When you try to log into the Recovery appliance you get an error “ssh: error while loading shared libraries” Cause ssh is missing needed libraries. Resolution From the DCUI “Direct console user interface” do the following: * Get command…
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What do I do if access is denied because of my username or password?
SUMMARY This article explains what to do if you cannot log in to the appliance Administrator Interface or OS. ISSUE This article explains issues related to the Unitrends appliance and what to do if you cannot log in to the Administrator Interface or the appliance OS via command line.The appliance has two separate logins:…
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A snapshot copy backup of a storage group fails and Event IDs are logged in the Application log in Exchange Server 2003/2007/2010
SUMMARY A snapshot copy backup of a storage group fails and Event IDs are logged in the Application log in Exchange Server 2003/2007/2010 ISSUE Purpose A snapshot copy backup of a storage group fails and Event IDs are logged in the Application log in Exchange Server 2003/2007/2010 Description Problem occurs while…