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Appliance found with the Network Adapter Missing on Boot
ISSUE on boot appliance is dropping the assigned network adapter. RESOLUTION Steps to clear if adapter is disabled and appliance is not on network after reboot. First, to gain local access to the appliance, press ALT-F2 from a keyboard and monitor directly connected to the Unitrends Appliance (or from IPMI). Login with the…
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Chat Client
SUMMARY We are standing by to chat with you! ISSUE We have Engineers standing by ready to chat with you. Please locate the asset tag for your Unitrends system by navigating to the question mark symbol, then click . RESOLUTION Click the "Support" button in the bottom right corner to chat with an Unitrends Customer Support…
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Site Preparation Guide for Recovery Series Generation 8 Appliances
DESCRIPTION This document describes the preparations that should be considered before installing a Recovery Series appliance or any of the rotational archiving solutions. Proper preparation of the site will help ensure consistent and stable operation of the Unitrends solution.
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Nutanix AHV Protection Guide
DESCRIPTION Release 10.1.1-3 introduces host-level protection of Acropolis Hypervisor (AHV) virtual machines. With host-level protection, virtual machines are backed up by leveraging AHV snapshots. Simply add the AHV host cluster to the Unitrends appliance. All VMs are automatically discovered and you can select them for…
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Deployment Guide for Unitrends Backup 10.5 on Hyper‐V
SUMMARY 10.5 Hyper-V deployment guide DESCRIPTION This deployment guide includes instructions for deploying using new storage and for deploying using storage that contains backup data from another virtual appliance. The process is similar for both deployment types, and the applicable sections cover any variations.
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CentOS 7 - Network unreachable for Class A or B subnets
ISSUE With initial IP setup not able to route IP traffic for subnets not the default /24 (255.255.255.0) RESOLUTION From command line run through the following: edit ifcfg for adapter (example: ifcfg-ens192 ) vi /etc/sysconfig/network-scripts/ifcfg-ens192 edit PREFIX="24" to correct slash notation Subnet Mask CIDR Prefix…
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Issue a clean shutdown from an APC UPS
SUMMARY Shutdown a Recovery-Series system cleanly during an unplanned power outage. ISSUE During a power outage, the Unitrends Recovery-Series system needs to be shutdown cleanly. This article outlines how to implement this via APC UPS solutions. RESOLUTION Follow the procedure to setup APC UPS support on a Unitrends…
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Quick Start Guide for Recovery Series
DESCRIPTION The following instructions detail how to configure the Recovery Series appliance, as well as how to prepare it to protect data. Quick Start Guide for Unitrends MSP Recovery MAX Appliances Quick Start Guide for Recovery Series and MAXS Appliances Quick Start Guide for ION and ION+ Appliances
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To restart openvpn service under CentOS 7
SUMMARY To restart openvpn service under CentOS 7 (This is not for resetting or rebuilding the OpenVPN, but restarting it.) ISSUE on source (replace target with hostname of replication target) systemctl restart openvpn@<target's name>.service (ie:den-36ltr002) on target systemctl restart openvpn@inbound.service
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GET STARTED
SUMMARY Step-by-step guide for a successful on-boarding experience ISSUE Ready to GET STARTED with your new Unitrends purchase? Get access to your Unitrends Customer Portal, active your on-boarding service, access documentation, training and join Unitrends Insiders by following the GET STARTED link below. GET STARTED…