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How to use bputil to change a client's master.ini
SUMMARY How to use bputil to change a client's master.ini ISSUE How can I view or edit a Protected Asset's (Client's) master.ini settings remotely? RESOLUTION You can use the bputil command from a Unitrends appliance to view or edit settings in a client's master.ini. Below are some examples and usage. Execution Syntax and…
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Migrate encryption Master Key file to a new appliance
SUMMARY How to match encryption keys between a new and old Unitrends appliance. ISSUE A new appliance has been installed to replace an existing unit and the encryption Master Key needs to be migrated over. RESOLUTION Copy the existing Master Key over to the new appliance. Backup the Master Key file from the old unit and…
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Assets that were originally added via resolvable hostnames may demand IP addresses in the Edit Asset dialog
SUMMARY Assets that were originally added via resolvable hostnames may demand IP addresses in the Edit Asset dialog. ISSUE Assets that were originally added via resolvable hostnames may demand IP addresses in order to save changes made in the Edit Asset dialog. RESOLUTION To resolve this issue upgrade your appliance to…
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Timeout error when upgrading a Unitrends appliance
ISSUE Purpose To explain how to resolve a timeout error that occurs while updating a Unitrends appliance Description If you receive an error message while attempting to upgrade your Unitrends appliance, you can usually resolve this issue by clicking the refresh button to the right of the upgrade progress bar and attempting…
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Upgrade attempt fails with message "upgrade managing system first"
ISSUE Purpose To explain how to resolve a problem that can occur when attempting to update an appliance that is no longer being managed remotely by a system that managed it in the past. Description When attempting to update an appliance that was formerly managed by a remote system, you might receive an error message…
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Agent Version Not Updating
SUMMARY After updating the Unitrends agent, the agent version still reflects the older version ISSUE The Unitrends agent was updated, but the user interface still shows the older agent version under Configure>Protected Assets RESOLUTION Under Configure Protected>Assets, select the asset whose agent was updated. Select the…
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Does Unitrends recognize my VMware resource pools and vApps?
SUMMARY This article explains how Unitrends recognizes your VMware resource pools and vApps. ISSUE Beginning in release 7.2.0, Unitrends recognizes Resource Pools and vApps in your VMware environment and displays the appropriate hierarchy in the Unitrends Navigation pane. Schedules can be created for all VMs in a…
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Upgrading 7.0 systems protecting Oracle and SharePoint Applications
SUMMARY Upgrading 7.0 systems protecting Oracle and SharePoint Applications ISSUE Purpose This KB article is to provide instructions for upgrading from a pre-7.4 system. The KB includes information about upgrading 7.0 systems protecting Oracle and SharePoint Applications. Description Additional Steps when upgrading from a…
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[Animated Tutorial] How to Set Credentials for a Protected Asset
SUMMARY Steps to update credential information for a host or server ISSUE A credential has changed in your environment and it is affecting the way backups or other operations perform in the Unitrends appliance. For more detailed instructions, see Managing asset credentials in the Administrator Guide. RESOLUTION TASKS 1.…
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How to open a secure Support Tunnel for use by Unitrends Support.
SUMMARY Details about what support tunnels are and how to allow connections through a firewall. ISSUE What is a support tunnel? What password is needed? What ports need to be opened in my firewall in order to create a support tunnel? RESOLUTION Requirements for Remote Support Please provide the Asset Tag for Unitrends…