/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

Backup General

General

Can no longer access the Administrative or Command Line Interfaces (disk or partition errors on the Console)
ISSUE You can no longer access the Administrative or Command Line Interfaces. If you connect a keyboard and Monitor to the system, you will not see the Unitrends Enterprise Backup Console Interface, but instead may see indications of a disk or partition error. RESOLUTION RESOLUTION: Swap the active disk order in the BIOS…
Unitrends Software and Hardware Maintenance and Technical Support Agreement
DESCRIPTION The attached document outlines the software and hardware maintenance and technical support agreement.
Backup Copy - Hot Targets report may not show Hyper-V VM names
SUMMARY Backup Copy - Hot Targets report may not show Hyper-V VM names ISSUE Hyper-V VMs may not be visible in the DATABASE/VM column of the Backup Copy - Hot Targets report. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2.
Manual Replication Jobs
SUMMARY How to start a manual replication job for a specific backup ISSUE Selecting a backup to be added to the replication queue if it has not replicated yet or is desired to be replicated. RESOLUTION -Head to the 'Protect' page -Choose an asset under the appliance. -An asset can also refer to a server that may contain…
Problems viewing or finding data in the CSV after exporting Schedule History Report
SUMMARY Problems viewing or finding data in the CSV after exporting Schedule History Report ISSUE Purpose Provide information about reading exported CSV files. Symptoms / Description When opening the CSV exported from the Schedule History report, you do not see all of your backups. Cause This has to do with how the…
Microsoft XML Parser (MSXML) and XML Core Services
SUMMARY A vulnerability is encountered when manually installing the agent for the Microsoft XML Parser (MSXML) or XML Core Services. ISSUE Manually installing the Unitrends agent creates an alert for a vulnerability in the OS related to the the Microsoft XML Parser (MSXML) or XML Core Services similar to: Description The…
How to safely update the Unitrends appliance from the SSH Command Line Interface
ISSUE The unitrends-cli command should be used to perform command line updates of the Unitrends appliance. RESOLUTION Use the unitrends-cli commands performs routines before and after the software update which ensure data integrity. Note: Not all rpm packages are updates with every release. TASKS First, enter a "screen…
XProtect: failed to restore disk (HA_OPERATION_WOULD_BREAK_FAILOVER_PLAN)
ISSUE When you attempt to perform a restore to Xenserver, you are presented with the error failed to restore disk. You may see this in the BACKUP HISTORY/Report logs for the failed job: User...........: Supervisor (override is enabled) Files to restore: All files Client Name....: localhost.localdomain [127.0.0.1] Starting…
SNMP trap notifications for backup failures may fail to generate
SUMMARY SNMP trap notifications for backup failures may fail to generate. ISSUE SNMP trap notifications for backup failures may fail to generate for appliances that are on isolated networks or that are prevented from sending SNMP traps to notifications.unitrends.com. This only impacts SNMP trap monitoring, email alerts and…
Image files used in the archiving report were not stored locally
SUMMARY Steps to resolve an issue where image files used in the archiving report were not stored locally. ISSUE Image files used in the archiving report are not stored locally. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.