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Backup General

General

Kroll fails to load Exchange 2013 SP1 user mailbox from source
SUMMARY Kroll PowerControls users receive a detailed error stating critical information is missing when attempting to read mailbox info on 2013 SP1 exchange backups ISSUE Issue Users who have upgraded to Exchange 2013 SP1 and use Kroll Ontrack Power Controls for Exchange release 7.2.0.x or older may receive a large and…
VMWare Virtual Machine Reboots / Crashes During a VM Backup
SUMMARY How to fix a vmware virtual machine when it reboots or crashes during a vm backup. ISSUE A customer could see their VMWare virtual machine being rebooted or crashing while taking a backup, specifically when taking a full backup. RESOLUTION Compare the size of a full backup to the amount of space available in the…
Setting Emergency Legal Hold - Protecting a file from deletion after it has been created
ISSUE You need to protect a backup from deletion but have not placed a legal hold or the retention period you have set is soon to expire. RESOLUTION To place Legal Hold on a backup after it has been created: Using the Current Interface: * Click on Restore > Backup Brower * Locate the backup to place under hold and select…
How to Determine the Product Version
SUMMARY This article outlines the steps to determine which version of the Unitrends software is installed. ISSUE Determine the version of Unitrends software by following the steps outlined below, specific to which product is being used. If you need to open a support case, indicating the specific software version will help…
Hyper-V Create Virtual Machine Operation Failure
ISSUE Purpose To inform customers about HyperV Create VM operation failure. Description Create VM operation fails in the HyperV Installer with an error – “The Hyper-V Virtual Machine Management service encountered an unexpected error:Logon failure:the user has not been granted the requested logon type at this computer.…
Exchange 2013 not showing or dissapeared from UI
SUMMARY Exchange 2013 application, or the databases associated with it, are not longer visible in the UI with client agent versions 9.0.0-6 - 9.0.0-12. ISSUE This applies specifically to system running the 9.0.0-6 or 9.0.0-12 Windows agent on Exchange 2013 Servers patched to CU11 or higher. Exchange icon in RC or Satori…
Can I use Multi-Factor authentication (MFA) with Unitrends 0365 Cloud backup?
SUMMARY If you have configured Milut-Factor Authentication in O365 you may have issues leveraging Cloud backup. This article describes how to resolve that issue. ISSUE Multi-Factor Authentication (MFA) increases the security of user logins for cloud services by requiring more than a simple password. For more information,…
Rail Kit Installation Instructions for generation 4 appliances
SUMMARY Rail Kit Installation Instructions for Legacy generation 4 appliances ISSUE Purpose This article contains the rail kit instructions for the Unitrends backup appliances. See documents attached below. This covers the following applainces: 611 711 710A (RXDA) 712-100 812 722 732 832 Please review the appropriatate…
Prevent Intel 82574 NICs from going offline
SUMMARY Prevent Intel 82574 NICs from going offline ISSUE Purpose Prevent Intel 82574 NICs from going offline Description Some Unitrends systems, like R813, have Intel 82574 NICs which are vulnerable to certain ASPM faults which will cause the NIC to stop working and accumulate errors. Below are typical symptoms when this…
Space issues may occur on the appliance due to backup unhashing failure
SUMMARY Space issues may occur on the appliance due to backup unhashing failure. ISSUE Space issues may occur on the appliance due to backup unhashing failure. RESOLUTION To resolve this issue, upgrade your appliance to version 10.0.