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Columns in the UI may be visually shrinking making them unreadable
SUMMARY Columns in the UI may become unreadable. ISSUE Columns of information in the major UI tabs (Protect, Recover, Jobs, etc.) may collapse to the left side of the screen, becoming unreadable. This issue is seen when the browser is zoomed to a value other than 100%. This issue is rare, not universal, and is commonly…
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Not seeing new server in Unitrends console for creating a backup plan after installing agent on server.
ISSUE After installing the Client Agent on my Server, I do not see it on the Unitrends system. RESOLUTION Adding the Client Agent is part 1 of a 2 part process. Now that you have added the Client to the server you want to protect... Click on CONFIGURE > Click the Protected Assets tab > Click the Add button. Here, select…
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What are the power considerations when moving my appliance to another country?
SUMMARY What are the power considerations when moving my appliance to another country? ISSUE Purpose Describe power considerations for moving your appliance to another country. Resolution All of Unitrends’ physical appliances, other than the Recovery-172 (EOL) and the Recovery-201, are equipped with VAC autosensing…
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Unitrends Security: IPMI Port Vulnerabilities
SUMMARY Unitrends Security: IPMI Port Vulnerabilities ISSUE In response to potentials for IPMI Port Vulnerabilities Unitrends Appliances that include IPMI capabilities, are not vulnerable to any of the specified threats because the IPMI solution is disabled by default. If you choose to use the IPMI solution, please review…
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Running a 1-time Archive (Archive Now in Legacy Administrative Interface)
ISSUE Running a 1-time Archive (Archive Now in Legacy Administrative Interface) RESOLUTION To perform this in the Legacy Interface: * Click on Archive > Archive Now * Choose a Date Range. The recommended option is Last Backups, which will copy the current backup set for the selected Clients to Archive to the Target of…
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How to revert to min/max retention from long-term retention (ltr/ltdr)
SUMMARY This article details the command-line process required to revert an appliance from long term retention back to legacy min/max retention. ISSUE The following command-line procedure is required to revert an appliance from long term retention back to legacy min/max retention. RESOLUTION To revert an appliance to…
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Getting Error In UI Which States Unable to Complete A Process
SUMMARY Additional troubleshooting steps to try when getting random error in UI. ISSUE Receiving random UI error when trying to perform an operation. RESOLUTION Open browser in incognito or private mode. Try to perform the same operation again in the UI and see if error returns. If error does not then try clearing browser…
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How to generate and modify the Retention Compliance Details report
SUMMARY This article describes how to generate and modify the Retention Compliance Details report. ISSUE The Retention Compliance Details report provides a comprehensive view of asset compliance with long term retention policies. By default, this report is generated monthly. RESOLUTION To generate and view the Retention…
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Hot backup copies may fail with the error message "Fail to approve pending copy request - Query to add"
SUMMARY Hot backup copies may fail with the error message "Fail to approve pending copy request - Query to add." ISSUE Hot backup copies may fail with the error message "Fail to approve pending copy request - Query to add." RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later. CAUSE It is…
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Kernel updates of Unitrends appliances deployed as installable software may result in driver compatibility issues
SUMMARY Kernel updates of Unitrends appliances deployed as installable software may result in driver compatibility issues. ISSUE Kernel updates of Unitrends appliances deployed as installable software may result in driver compatibility issues. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or…