Login as root using SSH - External Storage Vendor: Thecus
ISSUE In some cases, you will need to log into your externals storage vendor using SSH as root to review logs and perform diagnostics. This KB is for Thecus N8900 which is certified by VMware as know to work with their hypervisors. RESOLUTION The information is found in their User Guide Manual Version: 6.0, Release Date:…
How do I update the appliance?
SUMMARY This article explains how to access and apply updates to your Unitrends appliance. How to Update the Appliance Checking for and applying the updates is easy. Just follow these simple rules: 1) Reboot the Target, then update it to the current release. 2) Once the Target has been successfully updated, reboot the…
The default ConnectWise WSDL may be incorrect
SUMMARY The default ConnectWise WSDL may be incorrect. ISSUE The default ConnectWise WSDL may be incorrect. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3 or later.
File descriptor leaks may eventually lead to space issues on the appliance
SUMMARY File descriptor leaks may eventually lead to space issues on the appliance. ISSUE File descriptor leaks may eventually lead to space issues on the appliance. RESOLUTION To resolve this issue, upgrade your appliance to version 10.3.1 or later.
Database schema is not updated after a successful update.
SUMMARY Steps to resolve an issue where after a successful update, the database schema was not updated successfully. ISSUE After a successful update, the database schema does not update successfully. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
EICAR causes WARNING because...Operation not permitted
ISSUE ISSUE: Backing up EICAR causes a warning message because...Operation not permitted RESOLUTION You have two options * Exclude it from the Job Schedule for the specific client backup * Configure your Antivirus program to allow us to back it up. As this is a test file that can be downloaded or created at any time, you…
Run a Job or Schedule as a one time Full or Master to reset the backup chain set and Journal
ISSUE Microsoft Change Journal and the Microsoft VSS writers may get cleared/reset. When this occurs, the data that is used for tracking and verifying changes is not the same as what we have on record. This leads to a continues failure that can only be reset by forcing a new 1-Time Full/Master. RESOLUTION When backing up a…
Data is missing from the UI following an update
SUMMARY Steps to resolve an issue where data was missing from the UI following an update. ISSUE Data is missing from the UI following an update. RESOLUTION Upgrade to version 9.1.0 or later of the Unitrends software. CAUSE A known bug in a version previous to 9.1.0.
Target DPU Has a New IP Address / Moving the Target to New Network
SUMMARY How to reestablish hot copy replication if moving the source or target DPU to a new network. ISSUE There is a source and a target that was working, but now the target has moved to a new location and has been assigned a new ip. Now, replication needs to be reactivated. RESOLUTION * Confirm that port 1194 was open on…
When Act! is installed, SQL backups fail.
ISSUE When Act! is installed, SQL backups fail. RESOLUTION * If the database does not have a Microsoft VSS writer that it can talk to, you will need to perform a native backup (a backup using the database tools) and have us collect the backup that is created. * If it does work with Microsoft VSS (for example Microsoft SQL…