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Is it possible to see which user made following change? (Audit)
ISSUE Is it possible to see which user made following change? RESOLUTION You can find details about the system's managment and processes by viewing the Alerts and Notifications reports * REPORTS > APPLIANCE> Alerts * REPORTS > APPLIANCE> Notifications Reports When the reports is displayed, you can put in text in the column…
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Exported backup history reports can only display up to 5000 individual files
SUMMARY Exported backup history reports can only display up to 5000 individual files. ISSUE Exported backup history reports can only display up to 5000 individual files. RESOLUTION This limitation was removed in release 10.1.
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Updates may fail for Unitrends Backup appliances deployed with Exagrid CIFS storage
SUMMARY Updates may fail for Unitrends Backup appliances deployed with Exagrid CIFS storage. ISSUE Updates may fail for Unitrends Backup appliances deployed with Exagrid CIFS storage. RESOLUTION To resolve this issue, upgrade your appliance to version 10.2.
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Stale Task Found in Job Manager
SUMMARY Backup catalog delete stuck for hours and not moving ISSUE Jobs in the job manager tab are stuck or not making progress. RESOLUTION Make sure the task is not running on the engine, login to the specific engine and run: sudo phdvb task list If the task is still running you will want to stop the task:sudo phdvb task…
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UEB Down. Can not bring back online. Can not log into the UI. Cause: Power event
ISSUE UEB Down. Can not bring back online. Can not log into the UI. Cause: Power event RESOLUTION RESOLUTION: Storage is on CIFS. The best option under this issues is: 1) Shut down the UEB. 2) Shut down the Storage for the UEB 3) Start the Storage for the UEB, and verify it is in good order. 4) Restart the UEB. CAUSE…
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Rebuild Software RAID
SUMMARY Rebuild Software RAID ISSUE When any of the software RAIDs enter a degraded state an alert is shown in the User Interface as well as emailed in the daily status email. Purpose Almost all Unitrends appliances use some form of software RAID. It is possible for the software RAID to get into a degraded state. This…
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Access Knowledge Articles by Number
SUMMARY Details on how to quickly access a knowledge article by its current or legacy number. ISSUE Current Knowledge Articles Knowledge articles may be accessed directly by article number by going to http://support.unitrends.com.kb/####, where #### = the article number. You may enter the full article number (ie,…
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Excluding System State in a Schedule
SUMMARY Details on how to exclude the system state from aliased clients. ISSUE In cases with a large filesystem, potentially with millions of files, the backup process may be sped up by using aliased clients, enabling data to be backed up in parallel. In this case, only one of the aliased clients should contain the system…
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When using NFS mounted to VMware, why is the VMDK assigned to the UB configured as Thin Provision?
ISSUE When using NFS mounted to VMware, why is the VMDK assigned to the UB configured as Thin Provision? RESOLUTION The VMware default can not be changed. However, over time the space will be allocated as deduplication other processes move the data throughout the allocated disk size Please see this VMware "Best Practices…
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Release 8.2 - Accelerated Adaptive Deduplication
ISSUE Description With the general availability of Unitrends software release 8.2, Unitrends introduces accelerated adaptive deduplication. Accelerated adaptive deduplication removes duplicate data before it is stored on the backup appliance, reducing the amount of landing zone space required for backups. This decreases…