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How to upgrade the appliance via Unitrends' media (Air Gap / Offline updates)
SUMMARY How to upgrade the appliance via Unitrends' media (AirGap / Offline updates) ISSUE The Unitrends system is unable to access the Unitrends software update repository, and therefore an offline update is required. The upgrade must be applied via local media (DVD, USB, or Samba share). This process is commonly used in…
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Understanding what controls the overall capacity of the appliance
ISSUE Understanding what controls the overall capacity of the appliance, as shown in the capacity report. RESOLUTION The overall capacity of physical appliances is a hard coded value given to each appliance type. For UEB virtual appliances, capacity is calculated based on the size of the backup storage allocated to the…
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Restoring Data in OneDrive for Business
SUMMARY This article will explain how to restore data in OneDrive for Business ISSUE New Functionality: You can now restore folders, sub-folders, or an entire OneDrive for Business Account with a single click. New User Interface (UI): In response to partner feedback, we have changed the UI to improve usability and…
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Exchange Backup - VSS_WS_FAILED_AT_FREEZE
ISSUE An Exchange backup fails with an error similar to: Error Messages -----Unable to perform backup operation, detecting that selected 'Microsoft Exchange Writer' is in failed state! - Status: 9 'VSS_WS_FAILED_AT_FREEZE' - Writer Failure code: 0x800423f2 (VSS_E_WRITERERROR_TIMEOUT) - Writer…
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Amber light active on front of appliance
SUMMARY There is an amber light on the front of an appliance under the hard drive icon. ISSUE An amber light on the front of the appliance is illuminated or actively flashing. RESOLUTION This is expected behavior and no action is required. CAUSE When this light is under the hard drive icon: this indicates IDE channel…
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CVE-2014-0244 samba: nmbd denial of service
CVE ID CVE-2014-0244 DESCRIPTION A denial of service flaw was found in the way the sys_recvfile() function of nmbd, the NetBIOS message block daemon, processed non-blocking sockets. An attacker could send a specially crafted packet that, when processed, would cause nmbd to enter an infinite loop and consume an excessive…
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Unitrends Enterprise Backup and Recovery Series 9.0-x Release Notes
SUMMARY This document describes features and resolved issues in the 9.0-x releases. DESCRIPTION Unitrends release 9.0.0-15 continues to deliver radical simplicity with intuitive navigation, streamlined wizards, low click counts, global search, simplified risk and storage management, and seamless Community integration.…
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Unitrends Enterprise Backup and Recovery Series 9.0 Customer Resolved Defects
SUMMARY A summary of customer issues resolved in the 9.0-x releases. DESCRIPTION Details regarding Unitrends Enterprise Backup and Recover Series version 9.0-x customer issues which were resolved.
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Virtual Machines are removed from schedules if offline
SUMMARY Virtual Machines are removed from schedules if offline DESCRIPTION Virtual machines are removed from schedules automatically if the VM is found to be disconnected/inaccessible during a Unitrends inventory sync. This could be because the ESX server is down or because the VM is unreachable due to losing contact with…
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RecoverOS Administration: Reading Reports (Legacy Interface)
ISSUE In this article I will discuss various reports and how to use them to gain insight into your environment and the rate of change produced from the data collection. The information presented to you depends on what you click on, and what time frame you choose. This KB uses the Legacy Administrative Interface only.…