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Command injection exploit in the legacy UI php code
SUMMARY A command injection exploit in the legacy UI php code was resolved in version 9.2 ISSUE A command injection exploit in the legacy UI .php code was resolved in version 9.2. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2. CAUSE This exploit was caused by two factors: * A lack of authorization…
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Appliance - Bonding the NIC
SUMMARY This article explains how to bond NICs on Recovery Series appliances. ISSUE Customers who would like to ensure networking is redundant for their Unitrends appliances typically request information about NIC Bonding options for Rack Series appliances. This KB provides the information required to provide redundant…
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CVE-2017-9461 samba: fd_open_atomic infinite loop due to wrong handling of dangling symlinks
CVE ID CVE-2017-9461 DESCRIPTION A flaw was found in the way Samba handled dangling symlinks. An authenticated malicious Samba client could use this flaw to cause the smbd daemon to enter an infinite loop and use an excessive amount of CPU and memory. RESOLUTION * CentOS6 Unitrends' appliances (physical and/or virtual) are…
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Protecting Hyper-V 2019/2016 VMs with disks that reside on SMB 2.0 shares
RESOLUTION Protecting Hyper-V 2019/2016 VMs with disks that reside on SMB 2.0 shares For Hyper-V 2019 and some later Hyper-V 2016 versions, the insecure guest logins setting must be enabled to protect VMs with data that resides on SMB 2.0 shares. Use these steps to enable this setting on a Hyper-V 2019 or 2016 server: *…
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REPORTS: Backup History
SUMMARY How to create the Backup History Report which will give you a spreadsheet of all the backups on the selected Appliance ISSUE I want to see what backups are on my Unitrends Appliance based on specific dates. How do I create the Backup History Report? RESOLUTION The BACKUP HISTORY REPORT is the best location for…
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REPORTS: Protected Assets (aka Capacity Report)
SUMMARY The Protected Assets report shows the amount of data that we need to protect on a given Protected Asset. Think of this as what data we collect during a Full backup. It is not a total of all the data collected by the appliance, but just a footprint of the Protected Asset. ISSUE How do I find out what Servers,…
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How to open a support case
SUMMARY Best practices for providing information to Unitrends to ensure the quickest response and accurate case description. ISSUE Unitrends offers several ways to open a case and engage with our team of technical experts. Providing information about the product we are supporting and your issue in clear detail can help to…
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Sharepoint Farm Logon Failure
ISSUE Issue: User account credentials are not valid (krpgroup\spf_admin): Logon failure: the user has not been granted the requested logon type at this computer. RESOLUTION Resolution: As long as the credentials are setup properly per the admin…
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Attempts to re-image a Recovery Series appliance from USB media may fail
SUMMARY Attempts to re-image a Recovery Series appliance from USB media may fail. ISSUE Attempts to re-image a Recovery Series appliance from USB media may fail. RESOLUTION To resolve this issue. upgrade your appliance to version 10.3 or later. An option to select a USB drive location will display if the kickstart script…
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Storage configuration failed - error starting processes
SUMMARY When doing the initial setup, the storage may fail to configure correctly ISSUE During the setup of storage you may receive an error: storage configuration failed - error starting processes or storage configuration failed - error during mount RESOLUTION We would first ask that you verify you are deploying to a…