/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

Backup General

General

Browser Chrome: Cannot click Upgrade or Register Asset. Cannot setup Replication, cannot create OpenVPN Certificate)
SUMMARY When using Chrome browsers you will not be able to perform certain procedures that require the ability to open a new web page, as by default it will block all Pop-ups. ISSUE When using a browser that blocks Pop-ups, such as Chrome, you can not perform certain functions where a new page is presented. - Registering…
Target directory for agent based recovery lacks a browse feature
SUMMARY Target directory for agent based recovery lacks a browse feature ISSUE The target directory UI element for agent-based recovery lacks a browse function, requiring users to manually enter the desired file pathway. RESOLUTION To correct this issue, upgrade your appliance to version 9.2. See also, Folder is too large…
How to register for a Unitrends Backup (UB) trial
ISSUE How do I register my trial UB? RESOLUTION First, visit the Downloads page to download the UB version which supports your hypervisor. Review the Deployment Best Practices for Unitrends Backup and the deployment guide targeted for your hypervisor located on the Documentation page. Once you have deployed your UB,…
Root Password May Appear in Appliance URL
SUMMARY If Enter is selected in the Shutdown/Restart dialog (rather than the prompted options Shutdown/Restart/Cancel) the UI will reload with the root password visible in the URL. ISSUE If Enter is selected in the Shutdown/Restart dialog (rather than the prompted options Shutdown/Restart/Cancel) the UI will reload with…
How to: Keep backups for a Protected Asset (Client) permanently
ISSUE How to keep a backup infinetly RESOLUTION 1) Click on CONFIGURE (on the left). 2) Select the Protected Assets tab at the top 3) Click the check box next to the Protected Asset or VM you want to manage. 4) Click the Edit button above. 5) At the bottom, click on the words Managed Retention. 6) Set the value for "Keep…
Users may be unable to create backup copy jobs on Recovery Series appliances
SUMMARY Users may be unable to create backup copy jobs on Recovery Series appliances. ISSUE Users may be unable to create backup copy jobs on Recovery Series appliances. RESOLUTION To resolve this issue, upgrade your appliance to version 9.2. CAUSE The raidinfo script incorrectly identifies the flashcache drive as an…
606-800 series appliances could not be successfully updated
SUMMARY 606-800 series appliances could not be successfully updated. ISSUE 606-800 series appliances could not be successfully updated. RESOLUTION To resolve this issue, upgrade your appliance to version 10.1.1-3.
O365 SharePoint Sites not detected for O365 backup
SUMMARY When adding Unitrends Cloud Backup for O365 with Sharepoint protection, some sites may not be properly detected for backup. ISSUE When configuring O365 sharepoint backups, it may be noted that some sites are not being properly detected. This may occur if the default permissions in O365 have been modified for a…
DCA jobs for Win2K8 R2 may fail
SUMMARY Data copy access jobs for Windows Server 2008 R2 may fail. ISSUE The Re-IP recovery step may fail for Windows Server 2008 R2 resulting in data copy access job failure accompanied by the error message: "The network adapter Local Area Connection was not found." RESOLUTION See the following Microsoft KB: Ghost NIC…
Release 9.1.2 Prerequisites and Smartsheet Sign-up Request
SUMMARY A list of items to address prior to upgrading to release 9.1.2. ISSUE There are a number of prerequisites that must be met prior to upgrading to Unitrends Backup release 9.1.2. RESOLUTION Address the following prior to upgrading to release 9.1.2: * CentOS 5 systems must be migrated to CentOS 6 * How can I tell my…