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Unitrends Backup Portal Release Notes
This document describes new features and enhancements introduced in recent releases. For details and screenshots, check out the Unitrends Backup Portal Guide. https://www.unitrends.com/wp-content/uploads/unitrends-portal-release-notes.pdf
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How to add or register a new appliance to the Backup Portal
SUMMARY Follow these steps to add a new Unitrends Recovery series appliance or Unitrends Backup VM to the Backup Portal. RESOLUTION Adding a new Unitrends Appliance to the Backup Portal is a two step process. First, copy the Backup Portal ID from the Backup Portal. Second, access the Unitrends Appliance and use the Backup…
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Unitrends Helix: SMART disk drive problem on <machine name>
Customers who are using Unitrends Helix as a Paid service and have installed the Helix agent on Windows PCs may receive an email similar to the one below. The purpose of this alert is to help identify Hard Disk Drives that may be in a pre-failure or error state in systems that Unitrends protects. Subject: Unitrends Helix:…
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Unitrends Backup Portal Agent/Proxy Troubleshooting
Backup Portal Agent Troubleshooting The Backup Portal agent released in 2019 works off of Docker, which creates containers that the agent runs in independently. As of Backup Portal Agent 3.x docker images have been consolidated to appliance-agent To determine if the Unitrends Backup Portal agent is online, you can run:…
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Unitrends Backup Portal login loops between two pages and never logs in
Issue After entering in credentials and two factor authentication information the URL of the webpage continually oscilates between two pages instead of proceeding to login: {homerealm}.backup.net/r/app/dashboard and {homerealm}.backup.net/r/app/signin-oidc#id_token=... Resolution Confirm that your workstation's time is set…
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Helix Quick Start Guide
DESCRIPTION Helix is an intelligent SaaS remediation platform laser focused on eliminating manual tasks that IT administrators hate performing. Helix uses a SaaS delivery model to keep your Unitrends backup appliances and protected assets healthy, no matter where they are located. The attached Helix Quick Start Guide…
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UniView Quick Start Guide
DESCRIPTION Welcome to our UniView centralized management experience! UniView allows you to manage Unitrends backup appliances, Spanning Office 365 Backup, and Unitrends EndPoint Backup all in one place. Use conditional alarms to set a threshold for how long an asset can go without a good backup or copy— so you can quickly…
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What firewall ports need to be accessible for the Unitrends Backup Portal (backup.net)
RESOLUTION * login.backup.net port 443 * {homerealm}.backup.net port 443 * proxy.backup.net port 443 * api.backup.net port 443 * download.backup.net port 443 * index.docker.io port 443 * hub.docker.com port 443
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The Unitrends Backup Portal reports "Time since last successful backup exceeded"
ISSUE This means that you set a conditional alarm to alert on any backups or backup copies that exceeded a certain period of time since the last successful one occurred. This alert helps you avoid unacceptable data loss, regardless of whether there is a failed backup or any other reason the backup was not completed within…
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Create additional User Accounts in the Unitrends Backup Portal
ISSUE Adding a user RESOLUTION Adding a user Note: If multi-factor authorization (MFA) has been enabled for your Unitrends Backup Portal instance, new users are automatically prompted to configure the MFA application when they log in for the first time. To add a user: 1) Log in to the Unitrends Backup Portal with an…