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Unitrends Backup Portal Release Notes
This document describes new features and enhancements introduced in recent releases. For details and screenshots, check out the Unitrends Backup Portal Guide. https://www.unitrends.com/wp-content/uploads/unitrends-portal-release-notes.pdf
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How to add or register a new appliance to the Backup Portal
SUMMARY Follow these steps to add a new Unitrends Recovery series appliance or Unitrends Backup VM to the Backup Portal. RESOLUTION Adding a new Unitrends Appliance to the Backup Portal is a two step process. First, copy the Backup Portal ID from the Backup Portal. Second, access the Unitrends Appliance and use the Backup…
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Unitrends Backup Portal Agent/Proxy Troubleshooting
Backup Portal Agent Troubleshooting The Backup Portal agent released in 2019 works off of Docker, which creates containers that the agent runs in independently. As of Backup Portal Agent 3.x docker images have been consolidated to appliance-agent To determine if the Unitrends Backup Portal agent is online, you can run:…
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Unitrends Backup Portal login loops between two pages and never logs in
Issue After entering in credentials and two factor authentication information the URL of the webpage continually oscilates between two pages instead of proceeding to login: {homerealm}.backup.net/r/app/dashboard and {homerealm}.backup.net/r/app/signin-oidc#id_token=... Resolution Confirm that your workstation's time is set…
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What firewall ports need to be accessible for the Unitrends Backup Portal (backup.net)
RESOLUTION * login.backup.net port 443 * {homerealm}.backup.net port 443 * proxy.backup.net port 443 * api.backup.net port 443 * download.backup.net port 443 * index.docker.io port 443 * hub.docker.com port 443
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The Unitrends Backup Portal reports "Time since last successful backup exceeded"
ISSUE This means that you set a conditional alarm to alert on any backups or backup copies that exceeded a certain period of time since the last successful one occurred. This alert helps you avoid unacceptable data loss, regardless of whether there is a failed backup or any other reason the backup was not completed within…
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Create additional User Accounts in the Unitrends Backup Portal
ISSUE Adding a user RESOLUTION Adding a user Note: If multi-factor authorization (MFA) has been enabled for your Unitrends Backup Portal instance, new users are automatically prompted to configure the MFA application when they log in for the first time. To add a user: 1) Log in to the Unitrends Backup Portal with an…
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Unitrends Backup Portal Guide
DESCRIPTION The Unitrends Portal provides a single interface where you can monitor and manage all of your Unitrends customer environments. The portal consists of a main dashboard and feature-specific pages and views for easy navigation. The Unitrends Backup Portal (backup.net) also provides integration into Kaseya VSA (see…
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Not able to register agent to the Unitrends Backup Portal | Error - Token is malformed, please generate a new installation
SUMMARY When you run the curl command to download and run the installer, you get an error that the Token is malformed. ISSUE When you run the curl command to download an run the installer, you get an error that the Installation failed because the Token is malformed. [root@Unitrends8024 ~]# curl -O…
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Unitrends Backup Portal Agent installation fails
SUMMARY Troubleshooting steps to resolve issues where the Unitrends Backup Portal Agent installation fails and produces error. ISSUE When installing the Unitrends Backup Portal agent the following errors may be returned: root: Installer - Executing setup script root: Installer - New installation, registering Installation…